Principal, Business Operations - Pro

As Principal of Business Operations for Kraken Pro, you build the operating systems that keep the Pro organization aligned and focused on its priorities. You drive cross-functional projects critical to Pro's success, support leadership decision-making with data and insight, and help the team scale more efficiently. You partner with product, engineering, compliance, legal, and finance to deliver impact across Spot, Margin, Derivatives, and Infrastructure.

What you'll do

• Build operating rhythms, reviews, and forums that keep the Pro org aligned and focused on priorities
• Lead and deliver cross-functional projects that don't fit neatly into a single team but are critical to Pro's success
• Support leadership in decision-making by framing issues, tracking KPIs, and surfacing gaps or risks early
• Maintain systems for reporting, business reviews, roadmap coordination, and cross-team initiatives
• Partner with leadership to scope and stand up new initiatives in Spot, Margin, Derivatives, or Infrastructure, from early concept through initial execution
• Contribute to high-impact materials (exec updates, all-hands, strategic memos) that provide clarity and visibility
• Act as the first line of intake for inbound requests, triage them effectively, and ensure accountability for follow-through
• Identify bottlenecks in how the team operates and propose improvements that help scale more efficiently
• Use business intelligence and data to support PMs and leadership across Pro, cutting through competing priorities to surface the best opportunities
• Partner with Compliance and Legal teams to find ways to improve product experience

What you bring

• 5-7 years in BizOps, Product Ops, Strategy, Consulting, or similar high-leverage roles with measurable impact
• Strong project management skills, bringing structure to ambiguity and driving initiatives from 0 to 1
• Comfort with data, interpreting dashboards, KPIs, and financial or operational metrics to drive insight
• Excellent communication skills, adapting across audiences from executives to individual contributors
• Highly organized, detail-driven, and biased toward follow-through and execution
• A self-starter who doesn't wait for instructions and creates the roadmap when one doesn't exist
• Experience collaborating across product, engineering, compliance, legal, finance, and marketing
• Belief in Kraken's mission to accelerate financial freedom and inclusion through crypto

About Kraken

Kraken, founded in 2011, is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions. It offers spot trading, margin, futures, staking, and OTC services for both individual investors and institutional clients. Kraken is part of Payward, which has spent 15 years building a modern, globally accessible financial infrastructure platform.