Product Operations Analyst (Customer Activations)

As a Product Operations Analyst - Customer Activations at Ripple in Singapore, you'll transform customer experiences by seamlessly integrating them into our innovative products. You'll work cross-functionally across a global business to ensure flawless activations and world-class customer support for our crypto solutions serving financial institutions, businesses, governments and developers.

What you'll do

• Own and coordinate end-to-end activations across multiple Ripple products, working with Treasury, Compliance, Product Ops, CPS, CPE, and Engineering teams
• Detect and escalate blockers to ensure smooth progress and timely resolution
• Guide institutional customers through setup steps with clear, professional communications
• Investigate and resolve edge case scenarios, maintaining strict adherence to data accuracy
• Report weekly activation status to collaborators with verified information
• Manage dormant account processes and ensure human review before deactivation
• Scale activation functions to new products and drive systemic improvements for continuous enhancement

What you bring

• 4-5 years of proven experience in client onboarding, activation, payment operations, or customer operations within fintech, payments, banking, or digital assets
• A self-starter mentality with outstanding coordination skills for multi-team, multi-step processes
• Strong investigative and problem-solving abilities to trace money and data across systems
• High attention to detail and documentation, with comfort working in a compliance-sensitive environment
• Excellent written communication skills with institutional clients and internal collaborators
• Proficiency with Salesforce (CRM) and Jira (ticketing) tools

What we offer

• Competitive salary, bonuses, and equity
• Comprehensive benefits covering physical and mental healthcare, retirement, family forming, and family support
• Professional development budget to support continuous learning
• In-office collaboration flexibility, with managers and teams deciding which 10+ days per month to work on-site
• Rest and recharge (R&R) days
• Generous wellness reimbursement and weekly on-site and virtual wellness programming
• Generous vacation policy to take time off when you need it
• Industry-leading parental leave policies and family planning benefits
• Mobile phone stipend
• Employee giving match
• Team offsites, bonding activities, catered lunches, fully-stocked kitchens, and company events

About Ripple

Ripple is building a world where value moves like information does today through crypto solutions for financial institutions, businesses, governments and developers. We improve the global financial system and create greater economic fairness and opportunity for people around the world.