Product Operations Analyst (Customer Activations)

As a Product Operations Analyst for Customer Activations at Ripple, you'll transform customer experiences by seamlessly integrating them into our innovative products. Based in London, UK, you'll work cross-functionally to ensure flawless activations and world-class customer support as we build a global financial system where value moves like information does today.

What you'll do

• Own and coordinate end-to-end activations across multiple Ripple products, working with Treasury, Compliance, Product Ops, CPS, CPE, and Engineering teams
• Guide institutional customers through setup steps with clear, professional communications
• Detect blockers and escalate them to ensure smooth progress and resolution
• Investigate and resolve edge case scenarios, ensuring strict adherence to data accuracy
• Report weekly activation status to collaborators with verified information
• Manage dormant account processes and ensure human review before deactivation
• Scale activation functions to new products and drive systemic fixes for continuous improvement

What you bring

• 4-5 years of proven experience in client onboarding, activation, payment operations, or customer operations within fintech, payments, banking, or digital assets
• A self-starter mentality with outstanding coordination skills for multi-team, multi-step processes
• Strong investigative and problem-solving abilities to trace money and data across systems
• High attention to detail and documentation, with comfort in a compliance-sensitive environment
• Excellent written communication skills with institutional clients and internal collaborators
• Proficiency with CRM tools such as Salesforce and ticketing tools such as Jira

What we offer

• Competitive salary, bonuses, and equity
• Comprehensive benefits covering physical and mental healthcare, retirement, family forming, and family support
• In-office collaboration for moments that matter with flexibility for teams to decide which 10+ days a month they come in
• Professional development budget to support learning
• R&R days to rest and recharge
• Generous wellness reimbursement and weekly onsite and virtual programming
• Generous vacation policy to take time off when you need it, worked out with your manager
• Industry-leading parental leave policies and family planning benefits
• Mobile phone stipend
• Employee giving match
• Catered lunches, fully-stocked kitchens with premium snacks and beverages, and team events

About Ripple

Ripple is building a world where value moves like information does today through crypto solutions for financial institutions, businesses, governments, and developers. We improve the global financial system and create greater economic fairness and opportunity for more people around the world.