Senior Customer Success Manager

As a Senior Customer Success Manager at BVNK, you'll manage a portfolio of clients in the payments, banking, crypto, and FX space, serving as the link between customers and our stablecoin-powered financial stack. You'll work closely with Account Managers and Sales throughout the customer lifecycle, driving adoption, growth, and retention while ensuring customers extract maximum value from our platform.

What you'll do

• Manage a portfolio of banking, crypto, payments, or FX accounts, developing relationships, managing stakeholders, and identifying advocates
• Coordinate swift and smooth onboarding, implementation, and go-live experiences for new customers in collaboration with New Business Sales
• Identify and track adoption and growth opportunities within existing clients
• Organize monthly and quarterly reviews with customers to minimize friction and churn risk
• Work with Account Managers to identify upsell and renewal opportunities
• Represent the customer internally as a stakeholder for product, marketing, and other teams to ensure customers remain central to decision-making
• Collaborate with marketing to ensure client communication is timely and targeted
• Anticipate customer requirements and challenges, working toward solutions by acting on data-driven insights and strategic knowledge
• Identify patterns for success and best practice within your portfolio to improve processes and prioritize activities

What you bring

• Proven experience in a customer-facing role, ideally as a Customer Success Manager or similar
• Experience supporting banking, crypto, and/or payments customers
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict resolution abilities
• An analytical mindset with the ability to derive insights from data
• Familiarity with CRM software and tools

Nice to have

• Knowledge of payments

What we offer

• Competitive salary
• Flexible working hours with hybrid working at its core
• Flexible approach to holiday
• Opportunities to travel to BVNK offices around the world to collaborate with colleagues
• An open and creative environment where you can help define the future of BVNK, its culture, and its opportunity sets

About BVNK

BVNK is a stablecoin-powered financial stack for enterprises, now part of Mastercard. The company enables businesses to move money in seconds across 130+ countries with 40+ licenses for fiat and digital assets globally, processing billions annually. Trusted by industry leaders like Corpay, Worldpay, Deel, and Flywire, BVNK is recognized as one of CNBC's World's Top Fintech Companies and a top 20 UK startup.