Senior Deal Desk Analyst

As a Senior Deal Desk Analyst at Chainalysis, you partner across the company to help teams structure and execute complex commercial deals across the Americas. You combine commercial judgment with analytical rigor to develop solutions that meet customer needs while aligning with Chainalysis' pricing, product, and contractual guidelines. You'll join a growing function working closely with Sales, Revenue Operations, Finance, Legal, Product, Marketing, and other teams, gaining broad exposure to Chainalysis' go-to-market operations and helping shape how the company supports and scales commercial deals as it grows.

What you'll do

• Support Sales teams in structuring, pricing, and quoting complex commercial deals, developing deep understanding of Chainalysis' licensing, subscription, and pricing models to recommend deal structures that meet customer needs while aligning with company strategy and commercial guidelines.
• Review deal requests, analyze pricing and discounts, and present recommendations to business approvers, while providing guidance on negotiations, contract objections, alternative deal structures, and non-standard order-form requirements.
• Serve as a key point of contact for Sales on deal pricing, quoting, and deviations from standard processes, helping Sales leaders prioritize opportunities around month-end, quarter-end, and year-end deadlines.
• Troubleshoot complex quoting challenges in Salesforce CPQ and maintain a knowledge base of recurring deal issues to improve consistency and support Sales effectiveness.
• Partner closely with Legal, Product, Finance, Revenue Operations, and other cross-functional teams to resolve complex commercial requirements and support accurate forecasting and order booking.
• Identify and deliver process improvements, including enhancements to Salesforce workflows and system automation, to streamline deal desk operations and improve the overall sales process.
• Navigate increasingly complex commercial arrangements, providing strategic deal-structuring guidance as the business evolves towards consumption-based pricing models.

What you bring

• 5 years of experience in Deal Desk or a related function, preferably within enterprise SaaS or financial technology.
• Proven experience structuring and reviewing complex SaaS transactions in a fast-growing, multinational company.
• Experience with Salesforce CRM and Salesforce CPQ, or similar quoting systems.
• Strong analytical skills, including pricing, discount, and commercial analysis.
• A solid understanding of Quote to Order processes within the Lead to Cash lifecycle.
• Experience partnering cross-functionally with Sales, Revenue Operations, Finance, Legal, Product, or other business teams.
• Strong judgment and communication skills, with the ability to influence stakeholders and manage competing priorities.
• The ability to work independently in a fast-paced environment and respond calmly to high-pressure requests.
• Strong organizational and workload-management skills, with the ability to prioritize based on risk and business needs.
• A proactive approach to improving processes and systems.
• Native or equivalent professional fluency in English.
• Required fluency in Spanish.

Nice to have

• Supporting sales to crypto exchanges, fintech companies, or payment providers, particularly under consumption-based pricing models.
• Working with both SaaS and on-premise commercial models.
• Developing pricing frameworks, approval processes, or scalable Deal Desk operations.
• Knowledge of revenue recognition principles, including GAAP and ASC 606.
• Supporting Sales teams across multiple regions and cultures.
• Working with a consumption-based CPQ platform.
• Partnering with IT or Business Systems teams on Salesforce enhancements and automation.
• Preferred fluency in Portuguese.

About Chainalysis

Chainalysis is the blockchain data platform making it easy to connect the movement of digital assets to real-world services. Powered by deep blockchain data and AI, the company helps organizations investigate illicit activity, manage risk exposure, and develop innovative market solutions built on industry-leading blockchain intelligence.