Senior People Operations Associate

Please note that we are unable to consider applications from candidates based in France, Italy, or Germany for this role.

As a Senior People Operations Associate at ConsenSys (MetaMask), you own global People Operations day-to-day, serving as the subject matter expert for Europe while contributing to the broader People Operations, Data & Systems team. You manage the employee lifecycle from pre-boarding through offboarding, administer leaves across multiple countries, keep employee data accurate in our HR systems, and help ensure our practices remain compliant with local labor law and GDPR. You also look for ways to make that work more scalable by documenting processes, enabling self-service, and applying automation and AI wherever they improve accuracy, efficiency, and the employee experience.

What you'll do

• Manage end-to-end lifecycle processes globally, including pre-boarding, onboarding, employee changes, internal transfers, and offboarding.
• Prepare and process employment contracts, amendments, and new-hire documentation in line with local requirements, partnering with Legal where needed.
• Administer parental, medical, and other statutory and company leaves, as well as benefits, across multiple countries.
• Coordinate with Payroll on hires, terminations, compensation changes, and leaves to ensure timely and accurate processing.
• Partner with Employer of Record (EOR) providers and other external vendors (such as payroll, benefits, and immigration counsel) to onboard, support, and manage employees, including in countries where we do not have a local entity.
• Support immigration and relocation processes in partnership with external counsel, including tracking work authorization and ensuring documentation is complete.
• Maintain accurate employee records in our HRIS (ADP Workforce Now), performing regular audits, reconciliations, and data cleanup.
• Serve as the subject matter expert for European labor law and data privacy requirements, including GDPR, and help ensure compliance across the countries where we operate, escalating risks appropriately.
• Serve as a trusted point of contact for employees and managers on policy, leave, and process questions, balancing empathy with compliance.
• Identify manual, repetitive, or error-prone processes and propose or implement automation and AI-enabled solutions, particularly for employee self-service and routine request management.
• Create and maintain clear documentation, including guides, FAQs, and process maps, that enable employees, managers, and the People team to self-serve.
• Lead and own global and regional People projects end to end, from scoping through delivery, such as system enhancements, policy rollouts, and support for new entity openings, working with Finance, Legal, and Payroll.

What you bring

• 5+ years of experience in People Operations, HR Operations, HR Administration, or a related role.
• Experience in People/HR Operations in a global or multi-country environment, ideally in a fast-paced or scaling organization.
• Strong working knowledge of UK and European employment practices, statutory leave, and GDPR / UK GDPR considerations.
• Extensive experience supporting employees in the UK and Europe, along with exposure to other regions, is strongly preferred.
• Hands-on experience with onboarding, offboarding, employee lifecycle changes, and leave administration.
• Hands-on experience with an HRIS, ideally ADP Workforce Now.
• Strong attention to detail and a track record of maintaining data integrity through audits and reconciliations.
• Strong Excel/Google Sheets skills (lookups, pivot tables, data validation) for reporting and analysis.
• Clear, professional communication with employees, managers, and cross-functional partners such as Payroll and Legal.
• Strong organizational skills and the ability to manage multiple concurrent requests, anticipating bottlenecks before they affect deadlines.
• Discretion in handling sensitive and confidential information.
• A service-oriented mindset with the ability to balance responsiveness with thoughtful, scalable solutions.
• Comfortable working independently and driving work from idea to execution.
• Experience leading or owning projects from scoping through delivery, including coordinating cross-functional stakeholders and driving work to completion.
• Fluency in English is required; a second major European language is a plus.

Nice to have

• Familiarity with immigration processes and global hiring or relocation support.
• Experience working with Employer of Record (EOR) providers and other third-party vendors, including managing vendor relationships and resolving issues across multiple providers.
• Experience drafting, updating, and maintaining employee policies and documentation.
• Comfort experimenting with automation and AI tools, such as workflows, bots, scripting, or AI-enabled features within existing tools.

About ConsenSys

MetaMask, operated by ConsenSys, is a self-custodial financial platform with 100M+ downloads, users in approximately 190 countries, and trillions in cumulative transaction volume. It is the most trusted platform for accessing Web3, and ConsenSys is building the operating system for open money.