Senior Product Manager

As a Senior Product Manager at Gate, you own the product planning, development, and iteration of deposit, withdrawal, and core funds infrastructure for one of the world's most trusted cryptocurrency exchanges. You build end-to-end user and business flows covering deposit initiation, on-chain confirmation, fund crediting, withdrawal risk control, on-chain payout, exception handling, and user notifications. You work across wallet, blockchain engineering, risk control, compliance, and operations teams to establish security controls and optimize for success rates, arrival speed, and user satisfaction.

What you'll do

• Own product planning, development, and iteration of deposit, withdrawal, and core funds infrastructure for the exchange.
• Build end-to-end user and business flows covering deposit initiation, on-chain confirmation, fund crediting, withdrawal risk control, on-chain payout, exception handling, and user notifications.
• Lead requirement planning, solution design, launch delivery, and continuous optimization for core features such as deposits, withdrawals, internal transfers, address books, arrival progress tracking, asset recovery, and operational configurations.
• Design multi-chain and multi-asset deposit and withdrawal rules, including network selection, deposit addresses, Tag/Memo, confirmation requirements, minimum deposit amounts, fees, Gas, withdrawal limits, address whitelists, retry logic, and compensation mechanisms.
• Partner closely with wallet, blockchain engineering, risk control, compliance, research, operations, customer support, and finance teams to establish security controls, risk checks, manual review processes, exception handling, and audit trails across the deposit and withdrawal lifecycle.
• Use data analysis and user feedback to improve deposit and withdrawal success rates, arrival speed, funnel conversion, automation rate, user satisfaction, and operating efficiency.
• Build state machines, monitoring and alerting systems, operational standard operating procedures, and user communication mechanisms for deposit and withdrawal scenarios.
• Handle complex scenarios such as network congestion, chain upgrades, pending transactions, missing deposits, failed withdrawals, wrong-network deposits, and missing Memo/Tag cases.
• Drive platform-based and configurable capabilities for asset and network integration, fee strategies, risk policies, and operational rules to support scalable business growth.

What you bring

• 5+ years of product management experience, including at least 3 years in cryptocurrency exchanges, digital asset wallets, or trading infrastructure.
• Direct experience at a leading cryptocurrency exchange with ownership or deep involvement in core businesses such as deposits, withdrawals, wallet funding, or fund flows.
• Strong understanding of deposit and withdrawal products at top-tier crypto exchanges, including key business flows and core functionality.
• Proven experience managing the full lifecycle of deposit and withdrawal products, from user insight and product design to development, launch, data monitoring, exception handling, review, and iteration.
• Familiarity with deposit and withdrawal differences across major public chains and assets.
• Solid understanding of core blockchain concepts and their product implications, including confirmation counts, block reorganizations, address formats, Tag/Memo, Gas, fees, on-chain transaction status, UTXO models, and account-based models.
• Hands-on experience with multi-asset, multi-network, high-concurrency, or large-scale fund scenarios.
• Ability to handle complex exceptions such as missing deposits, failed withdrawals, wrong-network deposits, missing Memo/Tag, network congestion, and risk-control hits.
• Proficiency with AI tools such as ChatGPT, Claude, Cursor, or similar tools to support competitor research, requirement analysis, PRD writing, prototype ideation, data analysis, user research, and productivity improvement.
• Strong awareness of appropriate boundaries for using AI tools in financial scenarios, with basic knowledge of information security, data privacy, and compliance.
• Ability to evaluate, verify, and refine AI-generated outputs before applying them to work.
• Good English skills, especially the ability to communicate in meetings, write emails, and prepare requirement documents or competitor research materials in English.
• Strong cross-functional leadership, execution, and risk awareness, with the ability to collaborate effectively with wallet, security, engineering, risk, compliance, operations, and customer support teams.

Nice to have

• Experience with funds, wallet, account, or asset platform products at a leading or similarly scaled exchange.
• Experience building deposit and withdrawal platforms, wallet platforms, asset listing infrastructure, or leading complex projects such as major chain upgrades, asset migrations, hot wallet incidents, or network congestion response.
• Familiarity with node services, on-chain monitoring, wallet custody, MPC, multi-signature, hot and cold wallets, and transaction broadcasting.
• Experience with global, multi-region compliant funds products, fee strategies, or funds operation efficiency optimization.

About Gate

Founded in 2013, Gate is one of the world's earliest and most trusted cryptocurrency exchanges, serving over 53 million users globally. Ranked among the top three exchanges worldwide, Gate supports spot, futures, and margin trading alongside wealth management products across 4,600+ cryptocurrencies, with thousands of employees working fully remotely across key global markets.