Senior User Reach & Lifecycle Manager - Chinese Speaker

As a Senior User Reach & Lifecycle Manager at Bybit, you will own key business initiatives in user engagement and lifecycle management for one of the world's leading cryptocurrency exchanges, serving over 80 million users. This is a leadership pipeline position where you'll drive the evolution of user engagement toward data-driven personalization, intelligent recommendations, and automated reach, with the opportunity to progressively assume team leadership responsibilities based on your performance.

What you'll do

• Develop systematic lifecycle engagement strategies covering registration, KYC, first deposit and trade, activation, retention, churn prevention, and reactivation.
• Segment users based on behavioral data, trading activity, asset holdings, and product preferences to deliver targeted engagement strategies.
• Optimize lifecycle conversion funnels to improve trading activity, retention, reactivation, and long-term user value.
• Design personalized engagement strategies and recommendation logic based on user behavior, interests, lifecycle stages, and real-time context.
• Collaborate with Product, Data, and Algorithm teams to develop and implement user profiling, recommendation rules, and intelligent decision-making capabilities.
• Establish recommendation prioritization, user-content matching, and performance evaluation mechanisms to improve relevance and conversion.
• Develop systematic market-triggered engagement strategies based on price movements, market trends, asset holdings, watchlists, and trading preferences.
• Build real-time or near-real-time engagement triggers and optimize message relevance, timing, and frequency.
• Develop intelligent and automated engagement strategies across Push, Email, Inbox, In-App, Banner, Popup, and other owned channels.
• Design automated engagement scenarios and trigger logic based on user lifecycle stages, behavioral signals, and market events.
• Establish cross-channel prioritization, frequency capping, suppression rules, and channel orchestration to improve efficiency and user experience.
• Drive the implementation and scaling of automated engagement capabilities while reducing manual operations.
• Establish key performance metrics for user engagement and lifecycle management, leveraging funnel analysis, user segmentation, cohort analysis, and A/B testing.
• Evaluate engagement effectiveness and incremental business impact to continuously optimize strategies.
• Drive measurable improvements in user activation, trading conversion, retention, and reactivation.
• Lead complex cross-functional initiatives involving Product, Data, Algorithm, Engineering, and business teams, ensuring successful execution and measurable outcomes.
• Develop clear project roadmaps, priorities, and milestones while proactively resolving execution challenges.
• Demonstrate strong people management and talent development capabilities, with the potential to take on broader team leadership responsibilities.

What you bring

• 5+ years of relevant experience in crypto exchanges, with a deep understanding of exchange products, business models, and user lifecycles.
• Proven experience in personalization, recommendation systems, intelligent CRM, or algorithm-driven growth projects, with the ability to design and implement effective engagement strategies.
• Exceptional data sense and analytical thinking, with strong capabilities in user behavior analysis, segmentation, conversion funnels, and experimentation.
• A strong understanding of crypto trading behaviors, asset preferences, market sensitivity, and core trading products including Spot and Derivatives.
• Hands-on experience building automated engagement or lifecycle management frameworks, with a track record of scaling operational strategies.
• Previous people management experience, including goal setting, team development, and cross-functional collaboration.
• Strong project ownership and execution capabilities, with a proven track record of driving complex initiatives from concept to launch and delivering measurable business results.
• Highly ambitious, resilient, results-oriented, and accountable, with the ability to thrive in a fast-paced, high-pressure environment.
• Fluency in both English and Chinese as working languages, and willingness to be based in Abu Dhabi, UAE.

What we offer

• Study Growth Fund to support your professional development and continuous learning.
• Internal events including team-building activities, workshops, and events designed to promote collaboration and innovation.
• Global collaboration as part of a diverse, international team working alongside colleagues from around the world.
• Career advancement opportunities for growth within a rapidly expanding global company.
• Internal mobility to grow with us through internal job opportunities that help build your career path.

About Bybit

Established in 2018, Bybit is one of the world's leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. The platform delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3, recognized as one of the most trusted and transparent platforms in the digital asset industry.