Senior VIP Relationship Manager (MENA)

As a Senior VIP Relationship Manager at Bybit, you serve as the primary point of contact for a portfolio of global VIP clients in the MENA region. You enhance customer experience, foster client loyalty, and drive business success by building strong relationships and delivering exceptional service.

What you'll do

• Perform client acquisition and strong relationship management with a portfolio of global VIP clients
• Build rapport and enhance existing client relationships through frequent and sustained communication
• Build key customer service processes and systems, formulate management rules, and track the status of key customers
• Analyze client behaviour, identify their unspoken needs, and prepare key customer analysis reports
• Liaise with various stakeholders across different departments to provide optimal service solutions and experience

What you bring

• A client portfolio that includes institutional clients, high net-worth individuals, private bank customers with brokers, futures institutions, or commercial banks
• Strong communication and written skills
• The ability to work under pressure and tight deadlines while maintaining strong multi-tasking skills
• Enthusiasm for the rapidly evolving crypto industry and the ability to stay up-to-date with the latest trends and innovations

Nice to have

• Experience working in trading platforms or exchanges
• Prior working experience in sales and client services functions with an international financial background in banking, investments, or related fields

What we offer

• Study Growth Fund to support your professional development and continuous learning
• Internal events including team-building activities, workshops, and collaboration opportunities
• Global collaboration as part of a diverse, international team
• Career advancement opportunities within a rapidly expanding global company
• Internal mobility to grow with us and build your long-term career path

About Bybit

Established in 2018, Bybit is one of the world's leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. The platform delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3, recognized as one of the most trusted and transparent platforms in the digital asset industry.