Site Reliability Engineer (Data Centers)

As a Site Reliability Engineer at Galaxy Digital, you will work on-site at our Tier 4 AI data center in Afton, Texas. You'll support high-density GPU compute and high-performance networking infrastructure by deploying and maintaining enterprise systems, managing physical connectivity, and providing hands-on IT support. Working closely with Site Reliability Engineering and Network Engineering teams, you execute infrastructure deployments, troubleshoot hardware and connectivity issues, and ensure data center reliability.

What you'll do

• Install, label, route, and maintain copper and fiber optic cabling throughout the data center.
• Troubleshoot physical connectivity involving cables, transceivers, patch panels, and switch ports.
• Perform basic copper and fiber connectivity testing using appropriate tools.
• Assist Network Engineering with physical-layer troubleshooting, equipment installation, and connectivity changes.
• Document cabling issues, port assignments, equipment connections, and rack elevations.
• Escalate complex network issues with clear troubleshooting findings.
• Provide Tier 1 and basic Tier 2 support for hardware, software, operating systems, account access, and connectivity.
• Provision, configure, deploy, troubleshoot, and maintain Windows and macOS laptops, desktops, and endpoint devices.
• Assist with device enrollment, configuration, application deployment, and compliance through MDM platforms such as Microsoft Intune.
• Support user accounts, password resets, access troubleshooting, and basic group management in Active Directory and Microsoft Entra ID.
• Troubleshoot Microsoft 365 applications, including Outlook and Teams.
• Support onboarding and offboarding, including device preparation, access, and equipment recovery.
• Install and troubleshoot printers, peripherals, conference room equipment, and on-site technology.
• Maintain device assignments, asset inventory, and endpoint lifecycle records.
• Track, document, and resolve IT support requests through the ticketing system.
• Respond to infrastructure alerts, hardware failures, and on-site incidents under SRE and Network Engineering direction.
• Perform routine equipment inspections and basic infrastructure health checks.
• Assist incident investigations by gathering information and performing on-site diagnostics.
• Follow change management, maintenance windows, and documented SOPs and MOPs.
• Document completed work, troubleshooting, and infrastructure changes.
• Collaborate with engineering teams and vendors to resolve technical issues.
• Participate in scheduled maintenance, including occasional after-hours work.

What you bring

• 1-3 years of experience in data center infrastructure, IT support, desktop support, or a related technical role.
• Hands-on experience installing, cabling, maintaining, or troubleshooting physical servers, switches, or enterprise IT equipment.
• Familiarity with racks, structured cabling, fiber optics, and basic data center hardware maintenance.
• Experience supporting and troubleshooting Windows and macOS.
• Familiarity with endpoint management or MDM solutions, preferably Microsoft Intune.
• Basic experience with Active Directory and/or Entra ID user account and access management.
• Understanding of IP addressing, Ethernet, DNS, DHCP, and basic connectivity troubleshooting.
• Experience troubleshooting end-user hardware, software, and peripherals.
• Familiarity with IT ticketing, technical documentation, and inventory management.
• Ability to follow technical instructions and engineering direction accurately.
• Strong communication, organization, collaboration, and problem-solving skills.

Nice to have

• Experience in enterprise and/or colocation data centers.
• Familiarity with enterprise server platforms.
• Exposure to networking equipment.
• Experience with fiber optics, transceivers, and/or high-speed links.
• Experience with Intune enrollment, configuration profiles, compliance policies, and/or application deployment.
• Experience with Microsoft 365 administration and/or endpoint security tools.
• Basic familiarity with hypervisor virtualization, VM management, and self-hosted enterprise storage.
• Exposure to cable certification, fiber testing, and/or network diagnostic tools.
• Familiarity with infrastructure monitoring, asset management, and/or documentation platforms.
• Basic PowerShell, Bash, or Python scripting experience.
• Experience with employee onboarding, device lifecycle, and/or IT asset tracking.
• Familiarity with IT change management and incident response.
• OSHA 10-Hour or OSHA 30-Hour Outreach Training completion (construction or general industry); current training card preferred.

What we offer

• Competitive base salary and discretionary bonus
• Paid time off
• Company-paid health and protective benefits for employees, partners, and other dependents
• 14 company-paid holidays
• 3% 401(k) company contribution
• Generous paid parental leave
• Free virtual coaching and counseling sessions through Headspace
• Opportunities to learn about the crypto industry
• Free daily snacks and daily meals
• Employee Resource Groups

Benefits may vary depending on location.

About Galaxy Digital

Galaxy Digital Inc. (Nasdaq: GLXY) is a global leader in digital assets and data center infrastructure. The company delivers on-chain infrastructure connecting institutions to digital assets, including trading, advisory, asset management, staking, self-custody, and tokenization. Galaxy also develops and operates data center infrastructure to power AI and HPC workloads, anchored by its Helios campus in Texas and building a multi-gigawatt pipeline of more than 5.7 GW of potential capacity. The company is headquartered in New York City with offices across North America, Europe, the Middle East, and Asia.