Strategic Account Manager, National Security

As a Strategic Account Manager at Chainalysis Government Solutions, you drive revenue growth for U.S. Public Sector customers by ensuring they achieve their most critical objectives. You act as the strategic anchor within a dedicated account pod, bridging technical software adoption, data utilization, and long-term account expansion. This role demands deep Intelligence Community fluency, a sophisticated understanding of federal procurement cycles, and proven ability to align blockchain intelligence solutions with national security and intelligence missions.

What you'll do

• Drive account renewal and expansion by measuring and optimizing software and data utilization, identifying unsolved mission gaps, and building business cases for new use cases and services
• Partner with Account Executives to co-lead growth strategy for key accounts through strategic account planning, ensuring Chainalysis products and data align to customer missions
• Identify mission gaps and proactively uncover unsolved customer challenges such as tracking illicit crypto flows or threat finance networks, delivering product update communications and leading customer enablement sessions
• Manage implementation and usage of Chainalysis products and data offerings within customer environments, ensuring alignment to mission, expectations, resourcing needs, and timelines while coordinating with onsite services professionals
• Own the end-to-end renewal lifecycle, ensuring timely quote delivery aligned with contracting timelines, identifying churn risks 180+ days out, and executing mitigation plans to protect Net Revenue Retention
• Navigate public-sector contracting and compliance requirements to ensure predictable renewal execution
• Advocate internally as the voice of the customer to the account team, Product, and Engineering, translating customer observations into actionable product enhancements

What you bring

• 5+ years in Customer Success, Account Management, or Inside Sales, specifically within GovTech or Public Sector SaaS
• Active TS/SCI security clearance with Full Scope Polygraph
• Deep familiarity with Intelligence Community procurement, buying cycles, and the pressures of classified, mission-critical environments
• Proven track record of meeting or exceeding Net Revenue Retention and expansion targets
• Ability to navigate complex data conversations and passion for the intersection of cryptocurrency, threat finance, and national security
• Ability to spend 3 days per week on-site at various customer facility locations in the Washington, D.C. Metropolitan Area

About Chainalysis Government Solutions

Chainalysis Government Solutions is a wholly-owned subsidiary providing blockchain intelligence solutions, including technology, training, and services to law enforcement, defense, intelligence, and regulatory customers across the U.S. Government. Chainalysis provides complete knowledge of blockchain activity, enabling organizations to navigate blockchains safely and with confidence.