Support Engineer, Network and Core Infrastructure

As a Support Engineer for Network and Core Infrastructure at QCP, you join Asia's leading digital asset partner to maintain and support our network systems, security infrastructure, and IT operations. You'll work across provisioning, troubleshooting, patching, monitoring, and incident response to keep our systems reliable and secure.

What you'll do

• Provision, configure and maintain switches, routers, wireless access points, firewalls, WAN/SD-WAN services, and remote-access and site-to-site VPNs
• Provide first- and second-line troubleshooting for wired, wireless, internet, DNS, DHCP, routing, switching and connectivity issues, escalating complex incidents with clear supporting evidence
• Support IP address allocation and VLAN administration, maintaining accurate subnet and IP address management records
• Assist with site surveys, equipment installation, cabling checks and post-installation testing for office and network deployments
• Support day-to-day firewall administration, including approved rule changes, object updates, NAT, VPN configuration and validation of network segmentation controls
• Assist with network access control services, including 802.1X, RADIUS, TACACS+, certificate-based authentication, device profiling and user or endpoint access investigations
• Review alerts and logs from firewalls, IDS or IPS, DNS security, monitoring platforms and other network-security tools; perform initial triage and escalate suspected threats
• Help maintain secure configuration baselines and identify devices that are missing patches, have configuration drift or require remediation
• Apply least-privilege, Zero Trust and security-segmentation principles in all assigned work
• Apply approved software upgrades, patches and configuration backups to network devices under established change-control procedures
• Maintain Synology NAS systems: apply DSM and package updates, monitor drive health (SMART) and RAID/storage pool status, and verify backups before and after patching
• Apply BIOS, firmware and driver updates to server hardware on schedule
• Update firmware on IoT and meeting room devices, including smart TVs and Logitech conferencing equipment
• Schedule patching within approved maintenance windows, test devices afterwards to confirm normal operation, and roll back if issues arise
• Monitor network availability, performance, latency, capacity and security events using the organisation's monitoring platforms
• Respond to service alerts, collect diagnostic information, record timelines and work with senior engineers, service providers and vendors to restore service
• Contribute technical evidence to incident reviews and help track corrective actions that reduce the risk of recurrence
• Participate in out-of-hours support or an on-call rota after suitable training, where required by the team
• Conduct routine physical inspections of the server room, covering racks, cabling, power, UPS and cooling
• Maintain server room documentation, including rack layouts and equipment inventory
• Diagnose and resolve laptop hardware faults, including screens, keyboards, batteries, chargers, storage, memory, ports and docking stations
• Perform hardware replacements, or coordinate warranty claims and RMA processes with vendors
• Set up, configure and deploy new laptops and peripherals
• Troubleshoot and maintain meeting room equipment, including TVs, cameras, speakers and Logitech conferencing devices
• Perform regular checks so meeting rooms are functional and ready for use
• Support infrastructure improvement projects by completing assigned build, test, migration and validation activities against approved designs and implementation plans
• Create and maintain network diagrams, device inventories, configuration records, standard operating procedures, knowledge articles and change evidence
• Work constructively with IT, security, business teams, telecommunications providers and technology vendors to resolve issues and deliver agreed changes
• Develop technical capability through lab work, vendor training, peer review and relevant professional certification study

What you bring

• Around 2 to 3 years of relevant experience in network support, infrastructure operations, IT support with networking responsibilities, a placement role, apprenticeship or equivalent hands-on lab experience
• Evidence of configuring and troubleshooting networks through employment, study, certification labs, home labs or project work
• Hands-on experience diagnosing and repairing laptop hardware, including component replacement and peripheral setup
• Working knowledge of Windows and/or macOS device setup, imaging and deployment
• Basic understanding of server hardware, RAID, storage health monitoring and backup verification
• Awareness of server room fundamentals: rack layout, cable management, UPS and cooling

Nice to have

• A relevant certification such as Cisco CCNA or CompTIA Network+, or equivalent knowledge; candidates actively working towards certification will also be considered
• A degree, higher education qualification or apprenticeship in networking, cyber security, computing or a related subject
• Cisco switching and routing experience
• Palo Alto Networks or another next-generation firewall platform
• Cisco ISE or another NAC platform
• Network monitoring and observability platforms such as ThousandEyes, SolarWinds, Zabbix, Nagios or Meraki Dashboard
• IDS or IPS, DNS security such as Cisco Umbrella, SSL or TLS inspection, log correlation and false-positive triage
• Synology NAS administration (DSM, storage pools, Hyper Backup or similar)
• Logitech or similar meeting room and video conferencing systems

What we offer

• Flexible working arrangements as required
• A casual and fun work environment
• High level of autonomy in your work, with recognition and reward based on performance
• Holistic staff development support to maximize your potential long-term

About QCP

QCP is Asia's leading digital asset partner, providing a comprehensive range of solutions from spot on/off ramping and fixed income strategies to vanilla options and bespoke exotics. Since founding in 2017, we have successfully navigated three market cycles and bridge institutional and crypto ecosystems, building trusted partnerships and putting client success at the heart of everything we do.