Technical Support Engineer

As a Technical Support Engineer at Paxos, you'll support the team rebuilding financial infrastructure by enabling instant, trustworthy movement of any asset. You'll work within a highly collaborative, cross-functional team dedicated to supporting customers and internal teams with world-class technical solutions. You'll do much more than resolve tickets: you'll build and document support processes from the ground up, identify improvements and automations, and help drive Paxos' mission to transform global finance.

What you'll do

• Partner with leadership and cross-functional teams to design support operations that anticipate customer needs and continually raise the bar for service
• Work closely with Solutions Engineers to architect onboarding experiences for high-profile enterprise clients, combining technical know-how with a deep understanding of user journeys
• Monitor platform activity and collaborate with developers, infrastructure, and product to spot and solve pain points before they impact clients
• Identify manual, repetitive workflows across the support function and build automations that free the team to focus on higher-impact work
• Investigate trade discrepancies, support asset movement, and monitor trade execution quality in close collaboration with Asset and Brokerage Operations teams to keep brokerage clients running without disruption
• Build relationships with major institutions, acting as both a technical expert and advocate for client success throughout their lifecycle at Paxos
• Document breakthroughs, codify new best practices, and lead post-incident reviews that shape how support scales for rapid growth

What you bring

• 2-3+ years in technical support or customer-facing engineering, preferably at a fast-paced fintech or high-growth tech company
• Ability to operate in environments with limited process, prioritize independently, move quickly, and build structure where none exists
• Experience collaborating with engineers, product managers, and enterprise or institutional clients
• Strong troubleshooting, documentation, and incident management skills; working knowledge of cloud platforms, APIs, and fintech compliance requirements
• Experience with brokerage or trading operations, whether through trade lifecycle support, asset movement, or working alongside ops teams to resolve execution issues
• Exposure to trade investigation workflows, execution quality monitoring, or liquidity operations in a financial services or crypto context
• Self-directed and accountable; you surface issues, propose solutions, and follow through without being prompted

Nice to have

• Hands-on experience with blockchain, crypto, or digital asset platforms

About Paxos

Paxos has spent over a decade building blockchain infrastructure that tokenizes, custodies, trades and settles assets for leading financial institutions including PayPal, Venmo, Mastercard and Interactive Brokers. The company is on a mission to open the world's financial system to everyone by enabling instant movement of any asset in a trustworthy way.