User Operations Specialist

As a User Operations Specialist at BIT, you drive user activation, retention, and conversion to increase engagement and the value users get from the platform. You join a global digital asset financial services and infrastructure group that bridges traditional finance and digital assets, managing over US$7 billion in assets and facilitating more than US$7 billion in monthly trading volume.

What you'll do

• Drive user activation, retention, and conversion to increase engagement and the value users get from the platform
• Develop and execute operational strategies for existing users to improve retention and activity
• Build and maintain customer relationships by phone and email, strengthening loyalty and encouraging users to adopt additional products
• Plan and run user community activities to boost participation and satisfaction
• Gather customer feedback and use it to continuously refine activation and conversion approaches

What you bring

• A bachelor's degree or above
• At least 2 years of customer-facing experience, or experience in fintech or financial services, with a solid track record of working with customers
• Fluency in Mandarin and English, both spoken and written
• A hard-working and dedicated approach to owning results

Nice to have

• Community operations experience
• Immediate availability

About BIT

BIT (formerly Matrixport) is a global digital asset financial services and infrastructure group headquartered in Singapore. Founded in 2019, BIT bridges traditional finance and digital assets through governance-driven financial services and technology, offering custody, trading, asset and wealth management, liquidity and financing solutions, and tokenised real-world assets to institutional and professional investors globally. BIT maintains a licensed and regulated footprint across Singapore, Hong Kong, Switzerland, the United Kingdom, the United States and Bhutan.