Workplace Experience Coordinator

As a Workplace Experience Coordinator at Jump Trading's Hong Kong office, you'll be the warm, professional first point of contact for guests and visitors while supporting the smooth day-to-day running of our facilities. You'll work closely with the Global Workplace Services teams to keep our office operations seamless and help foster a collaborative, welcoming workplace culture across our APAC offices.

What you'll do

• Serve as a warm, professional first point of contact for guests and visitors, prepare meeting and conference rooms ahead of bookings, arrange refreshments, and provide hands-on support for video-conferencing and AV equipment.
• Support the smooth day-to-day running of the Hong Kong office by logging and following up on facility maintenance requests, keeping supplies well stocked, and handling occasional courier dispatches and business-card orders.
• Keep the office pantry well stocked and thoughtfully curated, and help administer the corporate accounts and platforms that support it, including Lyreco and HKTVmall for supplies, foodpanda for food delivery, and Uber for Business for ground transport.
• Coordinate on-site vendors including catering, cleaning, and facilities suppliers by gathering quotations, tracking service agreements, and monitoring day-to-day delivery to ensure consistent quality and value.
• Maintain the visitor travel log, process office visit requests, and prepare desks, foodpanda registration, access cards, and weekly visitor QR-code passes, partnering with the Tech Services team on desk planning, people moves, and visitor facilitation.
• Help plan and deliver the Hong Kong events calendar, from team lunches, happy hours, and milestone celebrations to larger social and community events, and support managers in organising in-office and off-site activities.
• Provide light accounting and administrative support, including cross-checking team invoices, coding expenses, and liaising with the Accounts Payable team on invoices and annual team-spend reporting.
• Take on additional responsibilities as needed to support the team and keep the office running smoothly.

What you bring

• A bachelor's degree in business management or a related field, or equivalent experience and training.
• Some administrative or office-support experience, with a proactive, willing-to-learn attitude.
• Strong customer-service skills and a warm, professional, and approachable manner.
• The ability to work independently, take initiative, prioritise effectively, and manage multiple tasks at once.
• A keen eye for detail, with strong organisation and time-management skills.
• Clear and confident written and verbal communication skills.
• Proficiency across Microsoft Office, including Excel, Word, and PowerPoint.
• Confidence engaging with internal and external stakeholders, and the composure to stay calm and solutions-focused under pressure.
• Comfort working on-site five days per week, with reliable and predictable availability.

About Jump Trading

Jump Trading Group is a research-driven organisation that empowers exceptional talent in Mathematics, Physics, and Computer Science to push scientific boundaries and apply cutting-edge research to global financial markets. The company designs, develops, and deploys technologies that change the world, funds start-ups across industries, and partners with leading research organisations and universities to solve complex problems.