Application Support Engineer, Canada, OEX

As an Application Support Engineer on Crypto.com's Exchange Support team, you maintain the global system for the firm's 24x7 cryptocurrency trading business. You provide L2/L3 support to business users and own the production environment for all key business lines including the Exchange platform, Risk management system, Backoffice, and Market data. You join a technology-focused team responsible for keeping mission-critical infrastructure stable and performing.

What you'll do

• Provide technical support to Sales, Business Users, Institutional and Retail customers with a focus on application support, API support and network connectivity
• Identify and resolve production incidents with end-to-end ownership, collaborating across technical and business support teams to escalate and resolve issues in a timely manner
• Own all release activities, participate in audit reviews and execute Business Continuity Plan exercises while maintaining ITIL best practice standards, SLAs and client expectations
• Monitor and automate application and infrastructure alerts to maintain system stability and uptime, maintain knowledge repositories and document standard operating procedures
• Identify opportunities for improvement, implement process optimization, automate manual tasks and enhance the service level your team provides

What you bring

• 2+ years of production support experience, preferably in Banking or Financial Services
• Experience with UNIX commands in debugging, SQL and Bash/Python scripting
• Previous experience supporting FIX protocol and APIs
• Strong technical understanding of Linux/Java based systems with exposure to Cloud Technology and DevOps utilities
• Knowledge of monitoring, visualization and scheduling tools such as Grafana, Prometheus, Control-M, ITRS Geneos or Dynatrace
• Strong incident handling and troubleshooting skills with a service-oriented mindset
• Experience supporting Trading Systems such as OMS/EMS with exposure to Equities, Derivatives, FX or Cryptocurrency Trading
• Excellent written and verbal communication skills in English, with the ability to communicate clearly with different stakeholders and teams
• Ability to work under high pressure, handle multiple priorities and deliver to demanding deadlines
• Willingness to work shifts and weekend support
• Quick learner who can pick up new concepts, business areas and technologies

Nice to have

• ITIL certification