Application Support Engineer, India, OEX

As an Application Support Engineer at Crypto.com, you join the Exchange Support team responsible for maintaining the global system that powers the firm's 24/7 cryptocurrency trading business. You provide L2/L3 support to business users and take full ownership of the production environment for key business lines including the Exchange platform, Risk management system, Backoffice, and Market data systems.

What you'll do

• Provide technical support to Sales, Business Users, Institutional and Retail customers with focus on application support, API support, and network connectivity.
• Identify and resolve production incidents end-to-end, collaborating with technical and business support teams to escalate and resolve issues in a timely manner.
• Own all release activities, participate in audit reviews, and execute Business Continuity Plan exercises while maintaining ITIL best practice standards, SLAs, and client expectations.
• Monitor and automate application and infrastructure alerts to maintain system stability and uptime, maintain knowledge repositories, and document standard operating procedures.
• Identify areas for improvement, implement process optimization, automate manual tasks, and improve service levels to end users.

What you bring

• 2+ years of production support experience, preferably in Banking or Financial Services.
• Experience with UNIX commands for debugging, SQL, and Bash/Python scripting, with previous experience supporting FIX protocol and APIs.
• Strong technical understanding of Linux/Java based systems with exposure to Cloud Technology and DevOps utilities.
• Knowledge of monitoring, visualization, and scheduling tools such as Grafana, Prometheus, Control-M, ITRS Geneos, or Dynatrace.
• Strong Incident handling and troubleshooting skills, with ITIL certification preferred.
• Experience supporting Trading Systems (OMS/EMS) with exposure to Equities, Derivatives, FX, or Cryptocurrency Trading domains.
• Excellent written and verbal English communication skills and ability to interface clearly with stakeholders across teams.
• Ability to work under high pressure, handle multiple priorities, maintain attention to detail, and deliver to demanding deadlines.
• Self-starter capable of quickly learning new concepts, business areas, and technologies.
• Openness to shift work and weekend support.

About Crypto.com

Crypto.com operates a global cryptocurrency trading platform running 24 hours a day, 7 days a week, serving institutional and retail customers worldwide.