Application Support Engineer (US)

As an Application Support Engineer at Crypto.com, you support Nadex, a regulated derivatives trading exchange for TradeFi and prediction markets. You play a critical role in ensuring the availability, stability, and performance of production and demo trading environments. This hands-on role suits someone who takes ownership of operational excellence in a mission-critical setting.

What you'll do

• Serve as a technical point of contact for partner channels, including FCMs, trading service providers, and market makers, responding to questions and incidents via Slack and Teams.
• Provide expert-level remote management, administration, and support for production and demo trading exchange environments.
• Execute and monitor daily operational processing, including contract scheduling, settlement of expired contracts, and end-of-day and start-of-day procedures.
• Triage, troubleshoot, and drive resolution of production incidents, following defined escalation procedures and contributing to root cause analysis and post-incident reviews.
• Monitor application and system performance, identify bottlenecks, and implement tuning recommendations to maintain optimal exchange operations.
• Assist with version upgrades, deployments, and release validation in coordination with Development and QA teams.
• Maintain and update runbooks, standard operating procedures, and operational documentation to ensure seamless shift handovers with clear status communication.
• Investigate, implement, and operate tools and scripts to automate, streamline, and continuously improve operational workflows.
• Work closely with Development, QA, Infrastructure, and partner teams to resolve cross-functional issues and support business-critical initiatives.

What you bring

• 2-5 years of experience supporting production software applications, technical platforms, integrations, partner-facing systems, client-facing operations, trading support, or market monitoring roles.
• Experience with trading platforms, prediction markets, exchanges, or real-time transactional environments.
• Hands-on experience with SQL and relational databases.
• Familiarity with APIs, webhooks, data feeds, and log/metrics investigation tools for troubleshooting integrations.
• Strong technical troubleshooting and incident-management skills in an SLA-driven environment.
• Excellent written and verbal communication skills, including explaining complex issues clearly to non-technical stakeholders.
• Willingness to occasionally work nights and weekends.

Nice to have

• Experience working with B2B partners or institutional clients in a fast-paced environment.
• Familiarity with Linux command-line tools for inspecting logs, processes, and system behavior.
• Exposure to financial messaging protocols such as FIX, REST, WebSockets, and Kafka.
• Basic scripting or automation experience using Python or Bash.
• Experience with monitoring and observability tools such as Grafana, Splunk, or Zabbix.
• Familiarity with cloud environments, including AWS.

What we offer

• Competitive salary.
• Attractive annual leave entitlement, including birthday and work anniversary leave.
• 401(k) plan with employer match.
• Eligible for company-sponsored group health, dental, vision, and life/disability insurance.
• Flexible work hours and hybrid set-up.
• Internal mobility program offering employees diverse career alternatives.

About Crypto.com

Founded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform. The company is committed to accelerating cryptocurrency adoption through innovation, with a vision of putting cryptocurrency in every wallet.