Application Support Engineer (US)

As an Application Support Engineer at Crypto.com, you will support Nadex, a regulated derivatives trading exchange for TradeFi and Prediction Markets. You play a critical role in ensuring the availability, stability, and performance of production and demo trading environments. This hands-on role suits someone who thrives in a mission-critical environment and takes ownership of operational excellence.

What you'll do

• Serve as a technical point of contact for partner channels, including FCMs, trading service providers, and market makers, responding to questions and incidents through Slack and Teams.
• Provide expert-level remote management, administration, and support for Production and Demo trading exchange environments, ensuring system availability and application stability.
• Execute and monitor daily operational processing, including contract scheduling, settlement of expired contracts, and end-of-day/start-of-day procedures.
• Triage, troubleshoot, and drive resolution of production incidents, follow escalation procedures, and contribute to root cause analysis and post-incident reviews.
• Monitor application and system performance, identify bottlenecks, and implement tuning recommendations to maintain optimal exchange operations.
• Assist with version upgrades, deployments, and release validation in coordination with Development and QA teams.
• Maintain and update runbooks, SOPs, and operational documentation, ensuring seamless shift handovers with clear status communication.
• Investigate, implement, and operate tools and scripts to automate, streamline, and continuously improve operational workflows.
• Work closely with Development, QA, Infrastructure, and partner teams to resolve cross-functional issues and support business-critical initiatives.

What you bring

• 2–5 years of experience supporting production software applications, technical platforms, integrations, partner-facing systems, client-facing operations, trading support, or market monitoring.
• Experience with trading platforms, prediction markets, exchanges, or real-time transactional environments.
• Hands-on experience with SQL and relational databases.
• Familiarity with APIs, webhooks, data feeds, and log/metrics investigation tools for troubleshooting integrations.
• Strong technical troubleshooting and incident-management skills in an SLA-driven environment.
• Excellent written and verbal communication skills, including explaining complex issues clearly to non-technical stakeholders.
• Willingness to occasionally work nights and weekends.

Nice to have

• Experience working with B2B partners or institutional clients in a fast-paced environment.
• Familiarity with Linux command-line tools for inspecting logs, processes, and system behavior.
• Exposure to financial messaging protocols such as FIX, REST, WebSockets, or Kafka.
• Basic scripting or automation experience using Python or Bash.
• Experience with monitoring and observability tools such as Grafana, Splunk, or Zabbix.
• Familiarity with cloud environments, including AWS.

What we offer

• Competitive salary.
• 401(k) plan with employer match.
• Eligible for company-sponsored group health, dental, vision, and life/disability insurance.
• Attractive annual leave entitlement including birthday and work anniversary.
• Flexible work hours and hybrid setup.
• Internal mobility program offering diverse career alternatives.

About Crypto.com

Founded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.