Binance Accelerator Programme - Campaigns Operations, Binance Square

As a Campaigns Operations associate in the Binance Accelerator Programme, you will support the full lifecycle of campaign operations for Binance Square, a social platform built for Web3 and crypto communities. You'll work across product, tech, and customer service teams to launch campaigns, resolve user issues, and drive growth initiatives that connect content creators with their audiences.

What you'll do

• Manage the full lifecycle of Square campaign operations, including drafting campaign documentation, configuring backend systems, coordinating on-site promotions (banners, push notifications, pop-ups), overseeing launches, tracking progress, and conducting post-campaign analysis.
• Collect and extract frequently-reported user issues, work with Product and Tech teams to debug and verify fixes, and reduce potential user friction points.
• Handle escalated user tickets from the Mod and Customer Service team, maintain FAQs and user documentation to ensure consistent communication and improve user experience.
• Monitor real-time campaign data and deliver post-campaign reports with actionable insights for future optimization.
• Plan, coordinate, and launch integrated growth initiatives in partnership with cross-functional teams to drive user and content growth.

What you bring

• A recent graduate with a strong interest in crypto, blockchain, and digital communities.
• Strong bilingual communication skills in English and Mandarin, with the ability to engage vendors and internal stakeholders across regions.
• Execution excellence with attention to detail, patience, and accountability.
• Good communication and collaboration skills, with the ability to think critically and solve problems independently.
• A resourceful, proactive approach to learning and problem-solving.

Nice to have

• Past experience in Web3, content, or the creator economy.

What we offer

• Competitive salary and company benefits.
• Remote-first, work-from-home arrangement (may vary depending on the nature of the role and team).
• Opportunities for career growth and continuous learning.
• Collaboration with world-class talent in a user-centric global organization with a flat structure.

About Binance

Binance is a leading global blockchain ecosystem and the world's largest cryptocurrency exchange by trading volume and registered users, trusted by 300+ million people across 100+ countries. The company offers trading, finance, education, research, payments, institutional services, and more, with a mission to increase financial freedom and access worldwide.