Contractor, Workplace Experience Coordinator, New York City

As a Workplace Experience Coordinator at a16z crypto, you will serve as the main point of contact for employees, entrepreneurs, guests, and visitors. You will provide a first-class administrative experience and be the first impression for a16z, requiring a polished, professional presence along with excellent interpersonal skills, attention to detail, and outstanding organizational abilities. This role is based in New York City with an in-office requirement of 5 days per week, though you may occasionally provide coverage in other offices including Menlo Park, San Francisco, Los Angeles, Washington DC, or West Palm Beach.

What you'll do

• Manage the front desk and provide exceptional service to guests, including greeting visitors, checking them in, offering beverages, and notifying a16z employees of arrivals, while helping prepare conference rooms as needed
• Anticipate and offer proactive assistance to guests and employees, such as helping with luggage, providing dining recommendations, and connecting them with IT for office equipment or technology needs
• Promptly inform a16z employees when visitors arrive using preferred communication methods (Slack, GChat, Envoy), relaying guest details including name, purpose of visit, and additional information with proper a16z etiquette
• Partner with the a16z IT team for badge requests and creation, collecting necessary information from employees, guests, and vendors
• View office calendars daily to proactively anticipate office needs and communicate scheduling requests to the proper EA or partnering team
• Understand and follow a16z's security protocols and guidelines, including visitor registration procedures and emergency protocols, and report any suspicious activity to the on-site security team
• Maintain cleanliness in conference rooms and common areas, coordinating with onsite vendors as necessary
• Collaborate with IT to relay and coordinate troubleshooting requests, and flag meeting room and equipment issues
• Deliver high-caliber support from a workplace perspective for onsite events, including booking on-site spaces, coordinating janitorial services, and submitting vendor COIs to building management
• Provide backup support for kitchen replenishment and office supplies, coordinating with the WX team as necessary
• Provide backup support for incoming and outgoing mail securely and confidentially, coordinating with the WX team for pick-up and delivery schedules

What you bring

• High school diploma or GED required; college degree in business administration preferred
• 4+ years of experience in workplace experience in a fast-paced, high-profile environment
• Phenomenal interpersonal and communication skills with a collaborative mindset
• Strong organizational and multitasking abilities
• Proactive and hospitable demeanor
• Familiarity with office technology and equipment
• Ability to handle confidential information with discretion
• Knowledge of security protocols and emergency procedures
• Low ego, high empathy, and the capacity to collaborate effectively with diverse teams
• Ability to handle domestic travel as required by the role

Nice to have

• Experience with Google Workspace products (Gmail, Google Drive, Google Calendar) and office management software
• Understanding of video conferencing systems such as Zoom and their features

What we offer

• Hourly rate of $43.00 to $48.00, with actual starting pay varying based on experience, skills, and scope

About a16z crypto

Andreessen Horowitz (a16z) is a venture capital firm founded in 2009 that backs bold entrepreneurs building the future through technology. a16z has $100B+ under management and invests across seed to venture to growth-stage companies in AI, bio and healthcare, consumer, enterprise, fintech, frontier, games, and American dynamism. Notable portfolio companies include Anduril, Airbnb, Coinbase, Databricks, Figma, GitHub, Roblox, SpaceX, and Stripe.