Head of Compliance Operations

As Head of Compliance Operations at RedotPay, you lead the compliance operations function for a rapidly expanding crypto payment fintech. You oversee core operational compliance processes such as KYC, KYB, AML, transaction monitoring, and customer risk assessments, while managing user accounts, systems, and vendors. You report directly to executive leadership and play a pivotal role in ensuring operational excellence, mitigating risks, and supporting RedotPay's ambitious global growth in the crypto and payments sector.

What you'll do

• Act as the Money Laundering Reporting Officer (MLRO) for all licensed entities of the Group in Hong Kong and abroad
• Lead the design, implementation, and oversight of customer onboarding and due diligence processes, including KYC for individuals, KYB for businesses, AML screening, ongoing transaction monitoring, and risk-based customer assessments
• Oversee the management of user accounts for compliance purposes, including account reviews, suspensions, and terminations; direct the administration and optimization of compliance-related systems and tools
• Manage relationships with third-party vendors, including contract negotiations, performance evaluations, and integration of vendor solutions to enhance operational efficiency
• Manage responses to requests for information from external partners, payment corridors, or other stakeholders, coordinating internal teams, reviewing and approving responses, and ensuring timely, accurate, and compliant submissions
• Collaborate with the Regulatory Compliance team to draft, review, update, and implement compliance policies and procedures, conducting operational gap analyses and driving training and adoption across the organization

What you bring

• 8-10 years of relevant compliance or financial crime experience in payments, fintech, banking or digital assets, including 3+ years leading operational teams or a substantial compliance operations function
• Deep hands-on experience in KYC, KYB, customer risk assessment, enhanced due diligence, AML investigations, sanctions screening and transaction monitoring
• Demonstrated ability to translate requirements across relevant jurisdictions into workable controls and procedures, in partnership with regulatory specialists and legal counsel
• Proven experience improving case quality and throughput, managing backlogs, overseeing vendors and implementing or enhancing compliance systems
• Experience handling partner information requests, audits or regulatory examinations, with strong judgement on confidential information, suspicious activity escalation and compliance-related account restrictions
• A hands-on leadership style: you develop managers, make defensible decisions and escalate control failures promptly
• A degree in law, finance, business or a related discipline, or equivalent professional experience

Nice to have

• Experience as an MLRO or deputy MLRO for a specific regulated entity, together with knowledge of relevant appointment and reporting requirements
• CAMS, ICA or comparable professional qualifications
• Experience with digital asset transaction monitoring and Travel Rule implementation
• Experience managing multi-jurisdictional teams and payment partner relationships
• Mandarin Chinese communication skills

About RedotPay

RedotPay is a global crypto payment fintech integrating blockchain solutions into traditional banking and finance infrastructure. The platform empowers millions globally to spend and send crypto assets, advancing financial inclusion for the unbanked and supporting the global adoption of secure and flexible crypto-powered financial solutions.