IT Operations Specialist

As an IT Operations Specialist at CertiK, you provide day-to-day IT support for a distributed international team spanning North America, Asia, and Europe. You help keep systems and office operations running smoothly by supporting employees across hardware, software, accounts, and access issues, while working from our Manhattan office.

What you'll do

• Provide day-to-day IT support for employees across hardware, software, accounts, and access-related issues
• Assist with employee onboarding and offboarding, including laptop setup, account provisioning, and equipment management
• Troubleshoot basic network, system, printer, conferencing, and office technology issues
• Coordinate with internal teams and external vendors on IT-related requests and maintenance
• Manage inventory of laptops, accessories, and office IT equipment
• Support company tools and platforms such as Google Workspace, Slack, Zoom, Okta, and related systems
• Document IT processes, setup guides, and internal procedures
• Provide general operational support for office and cross-functional team needs when required

What you bring

• A Bachelor's Degree in Computer Science, Engineering, or a related field
• 2+ years of experience in IT support, help desk, office IT, or a related field
• A basic understanding of computer systems, networking, and common SaaS tools
• Strong communication and interpersonal skills
• An organized, detail-oriented approach and responsiveness to requests
• Comfort working in a fast-paced environment with shifting priorities
• Willingness to learn new systems and technologies
• Ability to work onsite at our Manhattan office and based within a reasonable commuting distance

Nice to have

• Experience supporting macOS environments
• Familiarity with Google Workspace, Okta, Slack, Zoom, or MDM tools
• Previous experience supporting office operations or employee onboarding processes
• An interest in cybersecurity, blockchain, or Web3

What we offer

• Salary of $70,000-$100,000 per year, depending on experience, qualifications, and overall fit
• Medical, vision, and dental insurance
• 401(k) plan with company matching
• Life and accidental death and dismemberment insurance
• HSA (with high deductible plan) and FSA
• Flexible paid time off and holidays

About CertiK

CertiK is a leading Web3 security company founded in 2017 and headquartered in New York City, providing end-to-end security solutions including smart contract audits, penetration testing, on-chain monitoring, incident response, and compliance services. Backed by Coatue, Goldman Sachs, Insight Partners, and Sequoia Capital, CertiK supports thousands of enterprise clients and Web3 projects globally.