Manager, On-Chain Operations

As a Manager of On-Chain Operations at Charles Schwab, you execute and improve day-to-day wallet operations processes supporting Schwab's crypto offering. You partner closely with Security, Risk, Technology, Accounting, and external wallet providers to safeguard digital assets, maintain accurate and timely processing, resolve operational issues, and execute established controls. This individual contributor role reports to the Director of On-Chain Operations, and you work on site in the specified location.

What you'll do

• Monitor hot and cold wallet balances and thresholds, identify liquidity needs, and rebalance as necessary
• Execute independent transaction review and processing activities
• Participate in transaction policy control creation and enforcement
• Manage UTXO inventories, consolidation requirements, and fee implications
• Support implementation of wallet operations automation
• Investigate and process coin returns
• Investigate and resolve wallet, blockchain, and transaction issues
• Support the full scope of address lifecycle management
• Provide 24/7 operational coverage for transaction processing through assigned shifts or an on-call rotation
• Perform asset reconciliations, investigate discrepancies, resolve reconciliation breaks, and maintain supporting evidence
• Provide records, operational evidence, and subject matter support for financial, security, operational, and regulatory audits or examinations
• Create and maintain operating procedures, runbooks, technical documentation, control evidence, and training materials; cross-train team members to strengthen redundancy and operational resilience
• Provide advice on improving the client experience consistent with Schwab's 'through the client's eyes' strategy

What you bring

• Three or more years of relevant experience in operations, with emphasis in crypto custody or wallet operations, settlement, liquidity management, or asset reconciliation
• Working knowledge of blockchain fundamentals, including hot and cold wallet architecture, UTXO-based and account-based blockchains, network fees, transaction construction, consensus mechanisms, and address formats
• Experience executing or supporting digital asset deposits, withdrawals, wallet transfers, and exception management
• Working knowledge of private key and address lifecycle management, including multisignature and MPC architectures
• Experience with transaction monitoring solutions, treasury tools, reconciliation platforms, and case management systems
• Experience performing digital asset transactions within defined approval limits and physical and logical security controls
• Experience supporting internal audits, external audits, regulatory examinations, risk assessments, control testing, and remediation tracking
• Strong analytical and problem-solving skills, including the ability to interpret transaction data, blockchain activity, operational metrics, and technical information
• Ability to work independently within established authority, recognize matters requiring escalation, and manage multiple priorities in a changing environment
• A strong interest in digital assets, custody technology, and evolving blockchain capabilities
• Willingness to be part of a 24/7 on-call rotation
• Personal and professional alignment with Schwab's vision and values, and a deep interest in financial services

Nice to have

• Proficiency with SQL, reporting tools, workflow automation, or basic programming

What we offer

• Competitive salary plus bonus or incentive opportunities
• 401(k) with company match and employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance
• On-site work in the specified location with a hybrid work and flexibility approach

About Charles Schwab

Charles Schwab is a financial services company offering crypto custody and wallet operations as part of its broader client offerings.