Manager, WFM Compliance Operations

As Manager of WFM Compliance Operations at Coinbase, you lead workforce forecasting, capacity planning, and compliance operations at the executive level. You combine deep expertise in strategic workforce planning with the communication skills to translate complex workforce dynamics into clear narratives for senior leadership. This role sits at the heart of Coinbase's shift from a technically-driven WFM function to a strategic, AI-informed capability that shapes every major planning conversation across the organization.

What you'll do

• Lead AI-informed capacity planning, incorporating hybrid human-AI staffing models, scenario planning, and automation-driven productivity assumptions into workforce strategy across Compliance lines of business and new product launches.
• Serve as the senior WFM voice with executive leadership, distilling complex workforce dynamics, forecast risk, and capacity tradeoffs into clear, decision-ready narratives for CX, Finance, and Compliance leadership.
• Build trusted partnerships across Ops, Finance, Product, Legal, and Compliance, driving alignment on workforce priorities, regulatory planning, and resourcing tradeoffs across competing stakeholder demands.
• Develop and manage cost models and OpEx forecasts for Compliance Operations, incorporating AI and automation-driven productivity gains and scenario-based risk planning.
• Identify and drive opportunities across Compliance Operations by gathering data, building business cases, communicating recommendations, securing cross-functional buy-in, and leading initiatives from concept through execution.
• Lead execution of strategic and tactical plans to ensure operational and regulatory targets are met consistently, with clear tradeoff visibility for leadership when capacity or compliance risks emerge.
• Create multi-scenario staffing plans for Compliance Operations that model tradeoffs between Customer Experience, Service Levels, Employee Experience, Operational Flexibility, Cost Effectiveness, and AI and automation leverage.
• Extend WFM strategic expertise to adjacent teams such as Risk and Controls, Programs, and People and Enablement, acting as a center of excellence for resource planning methodology across the broader organization.
• Periodically brief senior and executive leadership on WFM performance, capacity risk, regulatory readiness, and the strategic direction of the function.

What you bring

• 5+ years of relevant experience in senior Workforce Management, Operations, or Strategic Workforce Planning roles, including direct accountability for regulated or compliance-driven operations in financial services or fintech.
• Proven ability to build partnerships, drive alignment, and influence decisions across Finance, Legal, Compliance, Ops, and senior CX leadership without positional authority.
• Executive-level communication skills to distill complex workforce dynamics, regulatory risk, and capacity tradeoffs into crisp, decision-ready narratives for senior and executive leadership.
• Expertise in capacity planning, forecasting, and scenario modeling in complex back-office environments, with experience designing staffing models that account for AI and automation-driven productivity assumptions.
• Experience operating in, or actively transitioning a team toward, an AI-informed workforce model, including planning capacity in environments where AI agents contribute to operational output.
• Proven drive for operational excellence in regulated environments, with the ability to navigate ambiguity, manage high-stakes compliance requirements, and deliver results under regulatory scrutiny.
• Strong analytical skills and passion for metrics and data, with the ability to translate quantitative insights into strategic recommendations that influence business decisions.
• Experience with modern WFM platforms such as Assembled or comparable tools, and BI tools such as Looker or Hex.
• Flexibility and adaptability to the evolving needs of a high-growth organization with rapidly evolving regulatory and operational conditions.

Nice to have

• Experience designing or operating a two-tier model with senior internal strategists and a managed BPO execution layer.
• Familiarity with AI and automation tooling in an operational or WFM context, such as agentic workflows, LLM-assisted forecasting, or low-code automation platforms.
• SQL experience and data fluency sufficient to independently query and validate workforce data.
• Experience in the Tech or Fintech industry.
• Consulting background.

About Coinbase

Coinbase is a leading cryptocurrency platform uncompromising on its mission to increase economic freedom. The company is remote-first and expects teams to gather quarterly for in-person working sessions called "surges."