Onboarding Manager

As an Onboarding Manager at Sequence (now Intuit), you become the beating heart of your customers' product and implementation journey. Working closely with Product, GTM, and Engineering teams, you'll build and scale the customer onboarding playbook for a revenue automation platform, with the resources and backing of Intuit to grow quickly into a category leader.

What you'll do

• Manage the customer implementation lifecycle from signature to go-live
• Translate complex customer pricing models into the Sequence data model
• Deliver expert guidance and support to customers on how to accelerate their onboarding and optimise their usage of the Sequence platform
• Become a trusted source of product feedback for Product and Engineering teams as the frontline operator working with customers every day
• Build the playbook and scale the onboarding and product specialist team alongside the C-level team

What you bring

• 2+ years of experience in a technical or analytical role such as implementation management, solutions engineering, product, or data analysis within a high-growth environment
• A technical background: STEM degree and/or experience working with highly analytical products or teams, or demonstrated technical side projects
• Energised by taking ownership of problems and moving at lightning speed to deliver customer value at every opportunity
• Strong communication skills and attention to detail
• Comfort communicating and building relationships with both technical and non-technical stakeholders

What we offer

• The chance to be hands-on with customers and detailed product implementations
• Membership in a small, fast-moving team
• Central involvement in building the implementation function, with direct influence on critical business decisions
• Opportunity to work on something new, where the biggest product and company decisions still lie ahead

About Sequence

Sequence is an AI-native revenue automation platform for quote-to-cash workflows, now backed by Intuit. The company helps modern finance teams automate billing and revenue operations at scale.