Operations Manager - Digital Asset / Crypto / Institutional Finance

As an Operations Manager at Ceffu, you support the operational processes for the Ceffu Trust Company, an institutional custody platform and the only institutional crypto custody partner of Binance Exchange. You collaborate with cross-functional teams to evaluate new digital assets for the regulated custodial service, manage institutional client relationships, and support Ceffu's global operations. This role requires an understanding of the cryptocurrency landscape, regulatory requirements, and operational best practices.

What you'll do

• Serve as the primary point of contact for institutional clients, managing their inquiries, requests, onboarding, and periodic review processes by collaborating with internal teams and clients to ensure seamless execution.
• Communicate with clients and address their inquiries with timely and accurate information, offering support and guidance on the use of company products and services.
• Build and maintain relationships with stakeholders to support strategic system delivery, client service, and the development of future models to accommodate new and evolving activities.
• Conduct thorough and timely due diligence reviews of clients, ensuring compliance with local jurisdictional requirements in accordance with company policies.
• Maintain detailed records of client interactions, follow up on outstanding issues, and provide feedback on system malfunctions, gaps, and necessary upgrades.
• Identify and optimize areas for operational improvement, implementing processes to enhance efficiency, productivity, and ensure quality.
• Collaborate with stakeholders to assist with preparation of responses to institutional clients, external auditors, regulators and enforcement agencies.
• Evaluate crypto assets for in-depth security and resiliency analysis reporting.
• Use market data analysis to identify risk vectors for various crypto assets.
• Help prepare concise reporting for executive consumption and decision-making.
• Assist in documenting functional and operational requirements for product features.

What you bring

• A Bachelor's degree in Finance, Accounting, Information Security, or a related field.
• 2+ years of relevant experience in operations, project management, or financial services.
• Excellent communication and collaboration skills, with the ability to work effectively in cross-functional teams.
• Familiarity with technical documents and blockchain protocols.
• Adaptability in an evolving and fast-moving environment, capable of working independently with minimal supervision.

Nice to have

• Experience with KYB/KYC, digital assets, cryptocurrency, or blockchain projects.
• Experience as a trust administrator.
• Deep familiarity with the standards expected in Wyoming's financial sector.
• Strong understanding of different client types such as Asset Holding Companies, Funds, Partnerships, Segregated Portfolio Companies, and Trusts, including the review and escalation of high-risk and complex cases.
• Familiarity with regulatory frameworks for financial services.
• Project management experience in fintech or financial services.
• Passion for cryptocurrency.
• Proficiency in Mandarin.

About Ceffu

Ceffu is an institutional custody platform on a mission to propel the adoption and active participation of institutional investors in the digital asset ecosystem. With world-class security and liquidity solutions, Ceffu is positioned as one of the leading global institutional custody technology providers and serves as the only institutional crypto custody partner of Binance Exchange.