People Operations Specialist

As a People Operations Specialist at Bitvavo, you are the day-to-day engine behind the employee lifecycle across our pan-European, multi-entity setup. You manage everything from onboarding to offboarding, keep core HR processes running accurately and smoothly, and bring structure and reliability to high-volume operational work while building deep expertise across our European entities.

What you'll do

• Act as the first point of contact for employee inquiries, managing and resolving requests through our ticketing system within defined SLAs, and support benefits administration and documentation updates
• Provide day-to-day support across the employee lifecycle, including onboarding, offboarding, contracts, benefits, visas, leaves and data changes, across our multi-entity setup
• Input and validate employee data in Personio, supporting accurate and up-to-date digital employee files across our entities
• Prepare basic payroll mutations, such as salary changes, allowances, deductions and leave requests, and support the payroll accuracy process
• Coordinate onboarding and offboarding tasks end to end, ensuring a smooth and unified experience for new hires and leavers
• Assist in creating and maintaining People Ops documentation, templates and checklists, and help spot opportunities to streamline manual steps in the processes you run
• Maintain data accuracy and contribute to monthly reporting
• Escalate non-standard, high-risk or complex issues to the Team Lead with clear context
• Build growing knowledge of People Ops processes, compliance requirements across our entities, and HRIS capabilities
• Collaborate closely with People Business Partners, Talent Acquisition, managers and other business stakeholders to provide high-quality operational support

What you bring

• At least 3 years of experience in a People Operations or HR Generalist role
• A mandatory minimum of 2 years of experience in the Dutch market with Dutch labour law
• Reliability and strong attention to detail, with a genuine care for getting things right for the people you support
• Comfort owning recurring processes end to end, and the judgement to escalate non-standard situations to your Team Lead
• Strong prioritization and the ability to handle multiple open threads at once without losing accuracy
• Excellent written and verbal English communication skills

Nice to have

• Experience gained in a fast-paced, tech or scale-up environment
• Comfort managing administrative processes across multiple entities
• Exposure to HR practices in other European countries
• Experience with HRIS systems, EOR services or ticketing systems

About Bitvavo

Bitvavo is a digital assets trading platform that launched in 2018 to bridge the gap between traditional currencies and digital assets. With over one million users exchanging tens of billions of digital assets a year, Bitvavo is the market leader in the Netherlands and one of the largest platforms in Europe.