Principal / Senior Product Manager, Institution Onboarding Experience (KYB)

As a Principal or Senior Product Manager for Institution Onboarding Experience at OKX, you own and enhance the compliance systems that build trust and improve user experience. You lead the development of OKX's institutional onboarding experience, the critical first step for business and enterprise customers. You design and optimize onboarding workflows that are secure, scalable, and tailored to the unique needs of institutions, working across cross-functional teams to balance user experience, operational scalability, and regulatory readiness.

What you'll do

• Own end-to-end product strategy and roadmap for institutional clients, including document collection, entity verification, and account activation.
• Identify friction points across the customer journey that stem from regulatory or risk controls, and reimagine those experiences to be more user-friendly while preserving integrity.
• Collaborate with Compliance, operations, and business teams to understand policy and compliance requirements and translate them into scalable product solutions.
• Use data, research, and experimentation to make informed product decisions and prioritize improvements.
• Simplify complex processes through thoughtful product design and automation.
• Drive alignment across multiple stakeholders, balancing user experience, business needs, and regulatory obligations.
• Design and deliver product solutions that are audit-ready, transparent, and adaptable to evolving regulatory standards.

What you bring

• 5+ years of product management experience, ideally with exposure to B2B, fintech, or enterprise platforms.
• Experience building onboarding, identity verification, or enterprise account experiences.
• Strong product intuition with a user-first mindset and proven ability to design seamless experiences in complex ecosystems.
• Strong analytical skills and a data-driven mindset, with the ability to identify user friction points.
• Experience working with or around regulatory and risk requirements, even if not directly responsible for compliance.
• Strong systems thinking skills to navigate and simplify complex workflows, particularly where multiple stakeholders or roles are involved.
• Proven ability to work across technical, compliance, business, and operational teams to deliver compliant, scalable product solutions.
• Excellent communication and collaboration skills, especially in translating regulatory or operational needs into product requirements.

Nice to have

• Familiarity with institutional KYC/KYB processes, AML requirements, or enterprise identity management.
• Experience with workflow automation, case management systems, or back-office tooling.
• Background in financial services, SaaS platforms, or B2B marketplaces.
• Fluent in English and Mandarin.

What we offer

• Competitive total compensation
• Comprehensive insurance coverage for employees and their dependants

About OKX

OKX is a leading crypto exchange and developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications. OKX is trusted by hundreds of large institutions seeking access to crypto markets and is backed by Proof of Reserves. Part of OKG, OKX operates globally with core principles of We Before Me, Do the Right Thing, and Get Things Done.