Product Partnerships Manager

As a Product Partnerships Manager at Transak, you own, deepen, and protect existing product-level partner relationships that power the company's on/off-ramp infrastructure. You focus on relationship continuity, integration health, service quality, commercial performance, and partner confidence across Transak's current partner base, which includes payment methods and rails, API integrations, banking and PSP relationships, liquidity providers, and ecosystem integrations. You manage strategic partnerships across payments, crypto infrastructure, wallets, exchanges, fintechs, banks, PSPs, and ecosystem partners, translating partner issues, capabilities, and roadmap opportunities into clear internal execution plans.

What you'll do

• Own day-to-day and senior-level relationships with key product partners globally, with emphasis on the Americas
• Manage partnerships tied directly to the product: payment rails, payment methods, APIs, banking integrations, wallets, exchanges, and infrastructure providers
• Maintain strong partner confidence through clear communication, responsiveness, and structured follow-through
• Build account plans for priority partners, including revenue opportunities, product dependencies, integration health, risks, and executive touchpoints
• Run regular partner business reviews tracking product performance: conversion, payment-method coverage, uptime, latency, support SLAs, issues, decisions, and next steps
• Escalate relationship and integration risks early and propose practical recovery plans
• Deepen senior and working-level relationships with current partners through regular business reviews and proactive communication
• Identify opportunities to expand value within existing relationships: additional payment methods, improved coverage, better conversion, higher approval rates, stronger SLAs, and co-developed product improvements
• Maintain a clear view of each partner's strategic importance, operational health, commercial performance, renewal considerations, and unresolved blockers
• Coordinate internal action plans across Commercial, Product, Engineering, Legal, Compliance, Risk, Operations, and Finance to improve partner outcomes
• Translate partner capabilities and asks into clear product requirements and integration plans
• Partner with Product and Engineering on integration priorities, roadmap dependencies, API specifications, and partner-facing timelines
• Track integration health post-launch: adoption, conversion, error rates, payment-method performance, and partner-reported issues
• Work with Operations, Risk, and Compliance to resolve partner product issues and improve service quality
• Keep internal stakeholders aligned through concise updates, decision logs, and action trackers
• Identify growth opportunities with existing partners alongside the Revenue team
• Negotiate or support commercial discussions, including pricing, volume commitments, SLAs, integration priorities, and co-marketing opportunities
• Track partner performance, revenue impact, conversion, payment-method coverage, operational issues, and market-specific blockers
• Work with Finance to build evidence-based business cases for partner investments
• Maintain a clear portfolio view of existing product partners across wallets, exchanges, fintechs, payment providers, banks, crypto infrastructure firms, risk providers, and local payment-method providers
• Segment partners by strategic value, revenue contribution, product dependency, integration complexity, operational risk, executive relationship strength, and growth potential
• Prioritize partner work by protecting revenue continuity, improving product performance, reducing operational friction, strengthening strategic relationships, and unlocking near-term value from existing integrations
• Represent Transak credibly in partner discussions, QBRs, escalation forums, renewal conversations, and industry forums
• Identify competitive threats, market shifts, partner roadmap changes, and emerging partner needs that could affect existing relationships
• Feed partner intelligence into leadership planning, product strategy, commercial planning, and risk management

What you bring

• 5-10 years of mid-career experience in product partnerships, strategic partnerships, business development, account management, or ecosystem development, with direct product integration ownership
• Direct experience in fintech, payments, crypto, wallets, exchanges, banking infrastructure, remittance, PSPs, or related financial services
• Hands-on experience with API-based partner integrations and product-dependent partner relationships
• Strong relationship management skills with senior external stakeholders
• Demonstrated ability to manage complex partner escalations and cross-functional execution
• Strong commercial judgement and comfort with revenue and partner-performance metrics
• Cross-functional collaboration experience working across Product, Engineering, Operations, Compliance, Legal, Risk, and Finance
• Clear written communication and disciplined follow-through

Nice to have

• Existing network across fintech, crypto, payments, wallets, exchanges, PSPs, risk providers, or banking partners, particularly among Transak-relevant partner categories
• Experience growing, renewing, repairing, or scaling existing product partnerships across complex payment, banking, risk, or crypto infrastructure relationships
• Prior work at an on/off-ramp, crypto exchange, wallet, PSP, acquirer, fintech infrastructure company, neobank, or remittance company
• Experience negotiating commercial agreements, pricing, SLAs, or integration commitments
• Technical fluency: comfort reading API documentation and discussing integration architecture with Engineering
• Spanish and/or Portuguese language ability
• Experience with regulated financial services environments
• Comfort with data-driven account planning and partner performance reviews

About Transak

Transak provides onboarding to financial applications through authentication, KYC, risk checks, and fiat on/off ramps. The company's API and widget-based solutions are used by top partners like MetaMask, Coinbase, Ledger, and Trust Wallet to enable seamless onboarding of over 10 million users across over 450 active applications. Transak has raised over $37M from top-tier investors including Consensys, Tether, and Animoca Brands.