Senior Associate, Fraud Operations

As a Senior Associate in Fraud Operations at Gemini, you investigate and mitigate fraud across our crypto and Web3 platform, which serves individuals and institutions in over 70 countries. You work within the Risk Engineering department to enhance fraud detection and mitigation systems across Exchange, Credit Card, Equities, Predictions, Wallet, and the entire customer lifecycle, balancing fraud prevention with customer experience.

What you'll do

• Investigate financial fraud and scams across multiple product lines, including first, second, and third party fraud, payment instrument abuse, account takeovers, and scams
• Review complex data sets such as ACH, debit card, credit card, and wallet transactions, device telemetry, and blockchain data
• Respond to customers to obtain additional information regarding suspicious account activity and make properly informed decisions
• Identify trends and patterns in fraud activity and suggest rule, feature, and policy updates
• Understand customer journeys deeply to identify friction points caused by fraud controls and propose updates to improve them
• Suggest improvements to operational flows based on your experience and knowledge
• Prepare fraud reports on material investigations and general fraudulent activity to present to leadership at weekly meetings
• Participate in on-call or extended hours during fraud events as needed

What you bring

• A BA/BS in finance, economics, accounting, or a related field, or equivalent professional experience
• 3-5+ years of direct fraud investigative experience, including ACH and credit card fraud
• 2-5+ years of direct scam and account integrity investigative experience
• Knowledge of device telemetry data, account integrity systems, and internet technologies such as VPNs
• Strong verbal and written communication skills
• Comfort making decisions in high ambiguity environments
• A balance of empathy and skepticism, and the ability to acknowledge incorrect decisions

Nice to have

• Regional fraud knowledge, including in the US and Singapore
• Experience with IDV, KYC, and transaction monitoring systems

What we offer

• Hourly range of $43.50-$58.00 in the State of New York, plus discretionary annual bonus and equity
• Long-term incentive in the form of a new hire equity grant
• Comprehensive health plans
• 401K with company matching
• Paid parental leave
• Flexible time off
• Hybrid work approach at hub offices in the United States, with remote options; all employees required to onboard in-person at an office location

About Gemini

Gemini is a global crypto and Web3 platform founded in 2014 that offers simple, reliable, and secure crypto products and services to individuals and institutions in over 70 countries. As a publicly traded company, Gemini bridges traditional finance with the emerging cryptoeconomy to create greater choice, independence, and opportunity for all.