Senior Product Designer, Core

As a Senior Product Designer, Core at OKX, you own the foundational journeys that define how users relate to OKX: account management, identity verification, moving and securing funds, and the compliance and support experiences alongside them. You also design the internal enterprise tools that support agents, PMs, and operations teams rely on daily. AI is central to your work, both in customer-facing assistant and support flows and in AI-native internal tools. You partner closely with product, engineering, legal, and compliance to balance strict regulatory and security requirements with genuinely good user experience, shaping these high-stakes experiences end to end.

What you'll do

• Own complex, high-stakes journeys end to end across account, assets, compliance, or support, taking them from problem definition to shipped, polished execution
• Design AI-powered experiences, from customer-facing assistant and support flows to AI-native internal tools, thinking through how people and AI work together, and where trust, transparency, and control matter most
• Partner with product, engineering, legal, compliance, and risk to define the real problem, then design solutions that balance regulatory and security requirements with a genuinely good user experience
• Produce the full range of design artifacts as needed: user flows, journey maps, wireframes, high-fidelity designs, and interactive prototypes, backed by evaluative research
• Work in an AI-native way, using AI to accelerate exploration, prototyping, and decision-making, and help raise the bar for how the team designs
• Shape the design vision for your area alongside UX Research, UX Writing, and product leadership, and influence the roadmap early rather than delivering to it
• Raise the quality bar through design reviews, critique, and workshops, and bring rigor to ambiguous, high-consequence problems

What you bring

• Deep design craft with a sharp eye for detail and up-to-date knowledge of your field; you analyze problems methodically and turn them into simple, effective solutions you can execute end to end
• The ability to cut to the root of a problem, make sound calls even with incomplete information, and find the optimal path rather than the obvious one
• Business and product sense; you understand how the business works and connect design decisions to strategy, metrics, and real outcomes
• Strong communication skills and the ability to build genuine trust with product, engineering, legal, and compliance teams
• Drive and curiosity; you ask why before you design, stay resilient when problems are hard or ambiguous, and keep pushing your craft forward
• Genuine fluency and enthusiasm for AI; you already use AI tools in your own work and are excited to design AI-driven experiences
• Experience designing complex, multi-step flows, ideally in fintech, crypto, or another regulated or high-trust domain
• 3+ years of experience shipping end-to-end design solutions in cross-functional teams at a tech company

Nice to have

• Experience designing AI or conversational interfaces, or a track record of using AI to change how you work as a designer
• Interest in designing complex internal tools and operational workflows, not just customer-facing surfaces
• Exposure to data-informed design; you are comfortable interpreting user insights, behavioral data, or A/B test results
• Familiarity with design systems and the ability to scale consistency across platforms
• Prototyping skills to bring ideas to life and communicate transitions or microinteractions
• Experience working across time zones with distributed teams
• A degree in design, HCI, or a related field

What we offer

• Competitive total compensation package
• Learning and development programs and education subsidy for your growth and development
• Various team building programs and company events
• Wellness and meal allowances
• Comprehensive healthcare schemes for you and your dependants

About OKX

OKX is a leading crypto exchange and developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications. OKX is trusted by hundreds of large institutions seeking access to crypto markets and is part of OKG, a group bringing blockchain value to users worldwide through products including OKX, OKX Wallet, and OKLink.