Solutions Architect

As a Solutions Architect at Chainalysis, you bridge technical strategy and customer outcomes. You partner with Sales as the technical lead before the sale, running discovery and demonstrations to earn the technical win. After the sale, you own the end-to-end customer experience, configuring and deploying Chainalysis products yourself, ensuring adoption and measurable value. You develop deep understanding of Chainalysis' blockchain analytics solutions and communicate complex topics clearly to diverse audiences, directly impacting some of the company's most strategic private sector customers.

What you'll do

• Partner with the Sales team as the technical lead, running discovery, demonstrations, and proofs of value, and leading discussions on value creation and solution development that achieve the technical win
• Design customer-specific solutions for the deployment and integration of Chainalysis products, and provide guidance on technical challenges ranging from high-level architecture to code implementation
• Own the post-sale customer experience end to end, configuring, deploying, and tuning products yourself rather than coordinating others, and working alongside customer teams so they become self-sufficient
• Drive sustained adoption and measurable value, from fast onboarding through to monitoring usage, reviewing product health, tuning rules and alerts, and intervening when adoption slips
• Map customer workflows to capabilities across the product suite, including investigations, compliance, security, and data analysis solutions
• Investigate using Chainalysis tooling to a competent standard, tracing, attributing, and analysing on the platform to surface actionable insights and integrate Chainalysis into the customer's compliance and risk workflows
• Be the person customers look to for answers, resolving technical, compliance, analytical, and operational questions directly, and owning time-sensitive decisions by validating signals quickly and moving the right matters through the correct escalation path
• Communicate and translate complex technical requirements to Product and Engineering teams, including data gaps such as unclustered or unattributed services that you find in the field
• Become a trusted technical advisor to both internal and external customers, identifying business opportunities and substantially increasing Chainalysis' foothold with private sector customers and prospects

What you bring

• Worked in or directly with private sector customer types: banks, cryptocurrency exchanges, payment processors, and blockchain developers
• Practical understanding of compliance, investigative, and risk workflows, with credible practitioner experience in investigations, compliance, fraud, risk, or security
• A technical generalist background, comfortable with REST API integrations and familiar with how data is structured in SQL
• Experience in account or customer management for an enterprise SaaS business, including commercial awareness and partnering with sales on renewals and expansion
• Ability to communicate clearly with both technical and executive audiences
• Curiosity, fast learning, and motivation to solve difficult customer problems
• A collaborative approach and generosity with knowledge
• Fluency in English

Nice to have

• Knowledge of financial compliance and anti-money laundering obligations
• Proficiency in Python, REST API integrations, and SQL databases
• Hands-on use of AI tooling to improve delivery quality or speed
• Experience handling sensitive data and proprietary methods, and protecting them while using them effectively

About Chainalysis

Chainalysis is the blockchain data platform making it easy to connect the movement of digital assets to real-world services. Powered by deep blockchain data and AI, the company helps organizations investigate illicit activity, manage risk exposure, and develop innovative market solutions. Chainalysis is trusted by organizations worldwide to build safety, security, and growth in blockchains.