VIP Relationship Manager

As a VIP Relationship Manager at Blockchain.com, you own and grow a portfolio of high-net-worth clients, acting as their trusted advisor and commercial growth partner. You deliver a white-glove, concierge-style experience while expanding client engagement across trading, Earn, lending, OTC and referrals. This is a senior, revenue-impacting role designed for charismatic, influential relationship builders who thrive in consultative sales environments.

What you'll do

• Own and manage a portfolio of high-net-worth and top-revenue VIP clients, serving as their primary point of contact across onboarding, account support, product adoption and portfolio growth.
• Deliver a high-touch, concierge-style experience through direct messaging and real-time communication channels, including Telegram.
• Actively drive upsell and cross-sell across the VIP product suite including Trading, OTC, Earn, Lending, referrals and promotional programs.
• Identify opportunities to grow client AUM, trading activity and product penetration through consultative discovery and tailored solutions.
• Conduct structured discovery conversations to understand client goals, asset allocation, trading patterns and competitive usage.
• Segment clients by archetype (for example, active traders versus long-term holders) to personalise engagement and growth strategies.
• Work closely with institutional sales, OTC, product, operations, compliance and growth teams to deliver seamless client experiences.
• Act as the voice of the VIP client internally by surfacing product feedback, feature gaps and competitive insights.
• Maintain accurate records of all client activity, conversations, opportunities and pipeline stages within the CRM.
• Track engagement, conversion and revenue performance against defined targets.
• Create and manage dedicated Telegram groups and direct channels to facilitate real-time engagement between VIP clients and internal teams.
• Support exclusive VIP initiatives including events, promotions, product pilots and referral programs.
• Stay current on crypto market structure, trading trends, yield products and competitor offerings to engage clients in informed and credible conversations.
• Provide regular updates on client performance, portfolio expansion, pipeline activity and strategic opportunities.

What you bring

• Proven experience in relationship management, account management, sales or client advisory roles within financial services, fintech, trading, brokerage or crypto.
• Demonstrated success in upselling and cross-selling complex financial or technology products to high-value clients.
• A strong commercial mindset with the ability to influence client behaviour and drive revenue growth through trusted relationships.
• High emotional intelligence and outstanding communication skills, with a natural ability to build credibility and rapport with senior and sophisticated clients.
• Experience using CRM platforms such as Salesforce to manage pipelines, client engagement and performance tracking.
• Comfort operating in fast-paced, high-ownership environments with revenue accountability.
• Familiarity with real-time client communication tools such as Telegram or WhatsApp.
• A strong interest in digital assets, crypto markets and emerging financial products.
• A self-starter mentality with the ability to manage a book of business independently.

Nice to have

• Experience in crypto, trading platforms or institutional brokerage environments.
• Existing relationships or a personal network of high-net-worth or active trading clients.
• Experience supporting clients across multiple products such as trading, yield, lending or structured investment products.
• A background in consultative or solution-based sales rather than transactional sales.

What we offer

• Full-time salary based on experience plus meaningful equity in an industry-leading company.
• Based in our London office with a mandatory in-office presence four days per week.
• Work from Anywhere Policy allowing remote work from anywhere in the world for up to 20 days per year.
• ClassPass membership.
• Unlimited vacation policy.
• Apple equipment.
• Flexible work culture.
• The opportunity to be a key player and build your career at a rapidly expanding, global technology company in an emerging field.

About Blockchain.com

Blockchain.com connects the world to the future of finance. The most trusted and fastest-growing global crypto company, it has earned the trust of over 90 million wallet holders and more than 40 million verified users, facilitating over $1 trillion in crypto transactions since its inception in 2011.