VIP Relationship Manager, Emerging Markets

As a VIP Relationship Manager for OKX's Emerging Markets team, you will be the primary point of contact for high-net-worth individuals (HNWI) and institutional clients across Africa, Switzerland, and Pakistan. You will onboard, nurture, and retain VIP clients while driving trading volume growth and deepening product adoption across the OKX exchange ecosystem. This role requires you to navigate diverse regulatory environments and cultural dynamics across Sub-Saharan and North African markets, the Swiss financial hub, and Pakistan's fast-growing digital asset landscape.

What you'll do

• Serve as the dedicated relationship manager for a portfolio of VIP clients with AUM or trading volume above defined thresholds
• Build and maintain strong, trust-based relationships with HNWIs, family offices, crypto funds, and institutional traders
• Conduct regular business reviews and check-ins with top-tier clients to assess satisfaction and identify upsell opportunities
• Act as the internal advocate for VIP clients, coordinating with product, compliance, and operations teams to resolve issues promptly
• Proactively identify and onboard new VIP clients through referrals, industry events, and regional outreach campaigns
• Drive trading volume growth, fee revenue, and product cross-sell across spot, derivatives, earn, OTC, and Web3 products
• Develop and execute territory-specific strategies to grow presence across Africa (Sub-Saharan and North Africa), Switzerland, and Pakistan
• Represent the exchange at key conferences, summits, and community events in the assigned region
• Stay current on competitive landscape, regulatory developments, and macro trends affecting crypto adoption in your markets
• Gather and relay client feedback to internal product and strategy teams to influence roadmap decisions
• Identify emerging trends in trading behavior and asset preferences among VIP client segments

What you bring

• 5+ years of experience in relationship management, private banking, institutional sales, or brokerage, preferably within crypto, fintech, or financial services
• Proven track record managing high-value client portfolios with demonstrable revenue impact
• Exceptional interpersonal and communication skills with the ability to build rapport across cultures
• Strong commercial acumen with the ability to identify revenue opportunities and close deals
• Deep understanding of crypto products: spot trading, perpetual futures, options, and staking
• Proficiency with CRM tools such as Salesforce or HubSpot
• Self-starter mentality with the ability to operate autonomously
• Fluency in English

Nice to have

• Prior exposure to African markets, Swiss financial services, or Pakistan's fintech and crypto ecosystem
• Experience working in or with a crypto exchange, trading firm, or Web3 company
• Proficiency in one or more regional languages: French, Swahili, Arabic, Hausa, or Afrikaans (Africa); German or French (Switzerland); Urdu or Punjabi (Pakistan)

What we offer

• Competitive total compensation package
• Learning and development programs and education subsidy for growth and development
• Various team building programs and company events

About OKX

OKX is a leading crypto exchange and developer of OKX Wallet, giving millions access to crypto trading and decentralized applications. OKX is trusted by hundreds of large institutions seeking access to crypto markets and is backed by Proof of Reserves. Across multiple global offices, the company is united by core principles: We Before Me, Do the Right Thing, and Get Things Done.