VIP Relationship Manager, LATAM

As a VIP Relationship Manager for LATAM at Kraken, you'll serve as the trusted point of contact for our highest-value private clients across the region. You'll build Kraken's presence in LATAM's VIP trading and investor communities by combining white-glove relationship management with growth and business development, sourcing new whale relationships and scaling our VIP client book.

What you'll do

• Serve as the trusted point of contact for Kraken and Payward's top private clients across LATAM, delivering consistent, high-quality white-glove service and building deep, durable relationships.
• Own the regional VIP book end to end: onboarding, tier progression, retention, and proactive intervention on at-risk and lapsing clients.
• Build lasting relationships that grow assets on platform, net deposits, and trading volume by becoming the partner clients trust with more of their capital and activity over time.
• Bring Kraken's private client and VIP offerings to market locally, including yield and earn campaigns, lending against tokenized equities and crypto collateral, OTC execution, and structured private-client benefits.
• Source and convert new HNWI relationships through direct outreach, referrals, and introducer networks, from crypto-wealthy individuals and family offices to the principals of trading firms, OTC desks, miners, and project treasuries.
• Get inside LATAM's VIP trading communities: private trading groups, investor clubs, KOL and trader networks, and closed-door investor groups to become the Kraken face those communities know and trust.
• Design and run local marketing and events, including VIP dinners, trader meetups, conference-adjacent programming, and co-marketing with regional partners and KOLs.
• Build and manage introducer and referral partnerships that produce a repeatable pipeline of qualified private clients.
• Provide competitive intelligence on regional exchanges, product gaps that cost us whale business, and the local narratives that move capital.
• Partner with Product, Marketing, Compliance, Banking, and Client Service to champion new efforts that drive private client growth and loyalty.

What you bring

• 5+ years of experience in relationship management, account management, private banking, brokerage, or private client sales, including at least 2 years in the crypto space, with a track record of working with high-net-worth individuals.
• An existing, personal network among LATAM's crypto high-net-worth individuals, traders, family offices, OTC desks, funds, or trading communities in Brazil, Mexico, Argentina, Colombia, or Chile.
• Demonstrated ability to originate business, not just service it. You have personally brought in clients, run events, or built a community presence that produced measurable pipeline.
• Deep understanding of trading product solutions, including spot, margin, and futures trading, as well as OTC trading, lending, and yield and earn products.
• Comfort operating in a regulated environment across multiple LATAM jurisdictions, and the judgment to know when to involve Compliance early.
• Highly data-driven expertise in analyzing KPIs such as assets on platform, net deposits, trading volume, and client portfolio revenue.
• Ability to be scrappy and bold, unafraid to explore alternative and creative solutions to achieve results.
• Deep knowledge of cryptocurrency ecosystems, their players, frameworks, and market dynamics beyond just blue-chip tokens, including how local on and off-ramps and stablecoin flows shape client behavior in the region.
• Skilled at building meaningful partnerships with internal and external stakeholders at all levels and across diverse backgrounds.
• Willingness to travel up to 30% across the region for client meetings, events, and conferences.
• Based in Brazil with native or near-native Portuguese and fluent English required. Spanish is a strong plus.

About Kraken

Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions globally. Kraken offers spot trading, margin, futures, staking, and OTC services, and is part of Payward, a parent company that also operates NinjaTrader, Breakout, xStocks, Payward Services, and CF Benchmarks, building modern and globally accessible financial infrastructure.