Workplace Operations Specialist

As a Workplace Operations Specialist at Ripple, you'll manage the daily operations of our office, supporting employee experience, vendor relations, and building maintenance. You'll be the go-to person for both employees and guests, thinking on your feet to solve problems, collaborate across teams, and create a welcoming workplace environment that scales with the company.

What you'll do

• Serve as the first point of contact at the front desk, greeting employees and visitors, managing check-ins, events, and contractors
• Oversee day-to-day workplace operations including food programs, deliveries, mailroom, decor, events, and supply ordering
• Ensure smooth functionality, high service standards, and a consistently positive employee experience as the site scales
• Develop, execute, and maintain office procedures and workplace programming
• Maintain a welcoming, safe, and professional office environment and serve as the primary point of contact for employees and guests for workplace-related questions, requests, and support
• Promote a culture of inclusion, hospitality, collaboration, and productivity across assigned office locations
• Plan and execute lunches and surprise-and-delight moments for employees
• Partner with the People team on onboarding logistics to ensure new hires have a welcoming first-day experience, including desk setup, office tours, and introductions to workplace resources
• Coordinate logistics for onsite meetings and events, including meeting room and furniture setup and food orders
• Conduct morning walkthroughs to address any issues, escalating recurring issues to your manager and relevant cross-functional teams
• Support relationships with external vendors including building management, food and beverage partners, janitorial services, and repair and maintenance contractors, ensuring SLAs are met
• Coordinate facility maintenance and repairs, including preventative maintenance and urgent issues such as carpet cleaning, paint touch-ups, furniture repair, plumbing, electrical, lighting, and conference room AV diagnosis, and coordinate with building management for work order requests
• Assist in updating floor plans, perform moves, and coordinate new hire space assignments
• Collaborate with key partners such as Global Workplace, Security, IT and AV, and Communications teams to ensure seamless daily operations
• Act as a point of escalation for workplace-related feedback, issues, and suggestions, and partner with the Workplace team on resolution
• Maintain a flexible schedule to attend team meetings, leadership check-ins, and strategic alignment calls across multiple time zones including US, EMEA, and APAC, with availability for additional hours when needed

What you bring

• A Bachelor's Degree or equivalent experience
• 2-4 years of facilities or workplace experience
• Excellent customer service and interpersonal skills with the ability to interact with all levels of personnel, external customers, and vendors
• Strong attention to detail
• Excellent organisational and time management skills
• Exceptional written and verbal communication skills to keep remote management seamlessly aligned on project progress, risks, and priorities across asynchronous workflows
• The ability to work independently with minimal daily supervision, taking direction from a remote manager based in EMEA while proactively driving tasks to completion
• Comfort operating in a distributed team environment, ensuring clear alignment, quick clarification of objectives, and effective follow-through despite time zone differences
• In-depth understanding of local health and safety laws, environmental regulations, and industry compliance standards
• Comfort working with and around C-suite level executives
• The ability to leverage employee preferences and key information to proactively meet the needs of employees and guests, delivering a tailored and seamless experience before it is requested
• Proficiency with Google Workspace (Docs, Sheets, Drive, etc.), Slack, and Jira
• The ability to process invoices for department manager approval
• The ability to lift 30-40 lbs
• The ability to work safely, productively, and confidently as a lone worker without on-site supervision

What we offer

• Competitive salary, bonuses, and equity
• Competitive benefits covering physical and mental healthcare, retirement, family forming, and family support
• Employee giving match
• Mobile phone stipend
• Rest and recharge days to rest and recharge
• Generous wellness reimbursement and weekly onsite and virtual programming
• Generous vacation policy to work with your manager to take time off when you need it
• Industry-leading parental leave policies and family planning benefits
• Catered lunches, fully-stocked kitchens with premium snacks and beverages, and plenty of fun events
• A professional development budget to support learning
• In-office collaboration with flexibility for managers and teams to decide which 10+ days a month they come in
• Bi-weekly all-company meetings with business updates and discussions with Leadership
• Team offsites, team bonding activities, and happy hours

About Ripple

Ripple is building a world where value moves like information does today through crypto solutions for financial institutions, businesses, governments, and developers. The company is improving the global financial system and creating greater economic fairness and opportunity for people worldwide.