Workplace Operations Specialist

As a Workplace Operations Specialist at Ripple, you'll establish and manage the daily operations of Ripple's new Chicago office from the ground up. You'll oversee everything from employee experience and events to facilities and vendor relationships, serving as the central point of contact for employees and the foundation of a thriving workplace culture.

What you'll do

• Oversee day-to-day workplace operations including food programs, deliveries, mailroom, decor, and supply ordering
• Ensure smooth functionality, high service standards, and a consistently positive employee experience as the site scales
• Develop, execute, and maintain office procedures and workplace programming for the new space
• Maintain a welcoming, safe, and professional office environment and serve as the primary point of contact for employees and guests for workplace-related questions, requests, and support
• Promote a culture of inclusion, hospitality, collaboration, and productivity across the office
• Plan and execute surprise and delight moments for employees
• Partner with the People team on onboarding logistics to ensure new hires have a welcoming first-day experience, including desk setup, office tours, and introductions to workplace resources
• Coordinate logistics for onsite meetings and events, including meeting room and furniture setup and food orders
• Support relationships with external vendors including building management, food and beverage partners, janitorial services, and repair and maintenance contractors, ensuring service level agreements are met
• Coordinate facility maintenance and repairs, including preventative maintenance and urgent issues such as carpet cleaning, paint touch-ups, furniture repair, plumbing, electrical, and lighting
• Assist in updating floor plans, perform moves, and coordinate new hire space assignments
• Collaborate with key partners such as Global Workplace, Security, IT/AV, and Communications teams to ensure seamless daily operations
• Act as a point of escalation for workplace-related feedback, issues, and suggestions, and partner with the Workplace team on resolution

What you bring

• An Associate's degree or higher
• 2-4 years of facilities or workplace operations experience
• Excellent customer service skills with the ability to interact with all levels of personnel, external customers, and vendors
• Strong attention to detail
• Excellent organizational and time management skills
• Excellent interpersonal and communication skills
• Ability to work independently
• Comfort working with and around C-suite level executives
• Willingness to be flexible and exhibit a professional manner, including availability for additional hours when needed
• Proficiency with Google Workspace (Docs, Sheets, Drive, etc.)
• Ability to process invoices for department manager approval
• Ability to lift 30-40 lbs

What we offer

• Annual base salary of $92,000-$110,000 USD (for Illinois-based positions), plus equity and potential bonuses
• Competitive benefits covering physical and mental healthcare, retirement, family forming, and family support
• Employee giving match
• Mobile phone stipend
• R&R days to rest and recharge
• Generous wellness reimbursement and weekly onsite and virtual programming
• Generous vacation policy to take time off when you need it
• Industry-leading parental leave policies and family planning benefits
• Catered lunches, fully-stocked kitchens with premium snacks and beverages, and team events
• Professional development budget to support learning
• In-office collaboration flexibility: work with your manager to come in 10+ days per month
• Bi-weekly all-company meetings with business updates and leadership discussions
• Team offsites, bonding activities, and social events

About Ripple

Ripple builds crypto solutions for financial institutions, businesses, governments, and developers to improve the global financial system and create greater economic fairness and opportunity. The company operates in a fast-paced environment led by experienced industry leaders and values collaboration, diversity, and employee growth.