Account Manager

As an Account Manager at BVNK, you join the Commercial team to manage and grow key client relationships within our stablecoin-powered financial stack. Reporting to the VP, Account Management and Customer Success, Americas, you play a strategic role in driving customer success, increasing account value, ensuring long-term retention, and delivering value to enterprise clients across 130+ countries.

What you'll do

• Act as a trusted advisor to clients, ensuring their success with our products and services
• Develop and execute account growth strategies, identifying opportunities for upselling and cross-selling
• Maintain and strengthen customer relationships, leading contract renewals and negotiations to maximize lifetime value
• Deepen existing partnerships by delivering tailored value propositions that increase share of wallet
• Collaborate with internal teams including Sales, Product, and Support to enhance customer satisfaction and retention
• Proactively identify and resolve customer challenges, ensuring swift issue resolution
• Analyze account performance data to provide strategic insights and drive informed decision-making
• Stay ahead of industry trends, competitor activity, and regulatory changes, sharing insights with the broader business
• Drive adoption of AI and automation tools to improve client experience and operational workflows

What you bring

• Proven experience in account management, customer success, or a similar role within Payments or FinTech
• Deep understanding of crypto, blockchain, stablecoins, or digital assets
• Strong track record of managing and growing enterprise-level accounts
• Exceptional relationship management, negotiation, and communication skills
• Strategic mindset with a history of driving revenue growth within existing accounts
• Strong analytical skills to assess performance and identify areas for improvement
• Proven track record of improving processes and efficiencies through AI and automation
• Ability to work cross-functionally and manage multiple priorities

What we offer

• Competitive salary at every stage of your growth
• Meaningful ownership in the business through an employee option scheme
• Flexible working hours with hybrid working at its core
• Flexible approach to holiday
• Opportunities to travel to our offices around the world
• An open and creative environment where you can help define the future of BVNK

About BVNK

BVNK is the stablecoin-powered financial stack for enterprises, now part of Mastercard. We enable businesses to move money in seconds across 130+ countries with 40+ licenses for fiat and digital assets globally, processing billions annually. Trusted by industry leaders like Corpay, Worldpay, Deel, and Flywire, we deliver the infrastructure that makes new forms of money usable within the financial systems customers already rely on today.