AI Growth Ops

As an AI Growth Ops specialist at Kraken, you own day-to-day operations and QA for an internal growth platform powered by AI agents. Kraken, founded in 2011, is one of the world's longest-standing crypto platforms trusted by over 10 million individuals and institutions. You'll work with a small, cross-functional team of growth, product, and engineering people who are rebuilding growth around an AI-native platform where agents find opportunities, make decisions, and execute across paid, organic, and lifecycle channels.

What you'll do

• Test the platform regularly, covering new releases, rule changes, edge cases, and running regression checks on existing features
• Find bugs and document them clearly with steps to reproduce, severity, and impact, then follow them through until engineering fixes and verifies the fix
• Monitor platform performance and agent activity, flag anything that looks wrong, and escalate to the right person
• Work approval queues daily, keeping items moving and ensuring nothing is left unreviewed
• Check agent output against defined checklists and standards, escalate anything unclear or risky, and flag confusing or inconsistent flows to the team
• Write and maintain documentation including test plans, QA checklists, runbooks, and release notes

What you bring

• Experience in QA, testing, operations, support, or analytics, ideally on a software product or complex system
• Exceptional attention to detail and a structured approach to testing, including the ability to create and follow test plans
• Clear written communication skills, particularly for bug reports and documentation
• Comfort reading dashboards and identifying when data looks off
• Fast learning ability to pick up new tools and systems quickly
• AI-native habits, using AI tools in your own work daily and curiosity about where they fall short
• Willingness to learn prompt engineering and communicate with AI systems precisely to improve their outputs
• Reliability in keeping to routines, maintaining clear queues, and communicating early when something is stuck

Nice to have

• Experience testing software products or AI and LLM-based tools
• Familiarity with Jira, Mixpanel, or similar tools
• Exposure to marketing, CRM, or lifecycle messaging workflows
• Interest in fintech or crypto

About Kraken

Kraken is part of Payward, a financial infrastructure platform built to advance an open, global financial system. Founded in 2011, Kraken offers spot trading, margin, futures, staking, and OTC services to over 10 million individuals and institutions worldwide.