Associate Account Manager

As an Associate Account Manager at Rain, you own renewals and expansions for a set of live partners on the stablecoin payments platform. You become the trusted point of contact for partners once their implementation is complete, managing their journey from renewal conversations through new product adoption across Rain's card issuing, virtual accounts, on/offramps, wallets, and cross-border payment rails.

What you'll do

• Own renewals for live partners, from the first conversation through signed paperwork
• Find and close expansion opportunities in your accounts, such as new products (cards, virtual accounts, on/offramps, wallets, cross-border payments), additional card programs, and new regions
• Grow net revenue retention (NRR) for your coverage area and flag churn or contraction risk early
• Handle partner escalations outside Support: questions about the partnership, program configuration, commercial terms, and products, bringing in Product, Engineering, Finance, or Compliance when needed and following each one through to resolution
• Keep detailed account health and notes up to date and build a health snapshot to guide where you spend your time
• Pass partner feedback to Product to help shape the roadmap
• Help write and improve Account Management playbooks, including expansion playbooks for new products and features
• Learn Rain's products in depth, including stablecoin card issuing, card network basics, and APIs

What you bring

• 0 to 3 years of experience in account management, as an account executive, or in customer success, in fintech, payments, or B2B SaaS
• Comfort talking with partners about renewals, pricing, and commercial terms, and asking for the expansion when the opportunity is there
• Clear written and verbal communication on calls, over email, and in shared Slack channels with partners
• Strong organization to keep many accounts, deadlines, and follow-ups moving at the same time
• Curiosity about how payments work (card issuing, authorization, settlement) and about stablecoins, with a willingness to learn technical topics including reading API documentation
• Ownership: when a partner raises an issue, you see it through to resolution, even when it needs help from several teams
• Comfort working at a fast-growing company

Nice to have

• Exposure to card issuing, embedded finance, crypto, or stablecoins
• Experience working toward a renewal, upsell, or expansion target

What we offer

• Unlimited vacation (minimum 10 days per year)
• Flexible working from home, office, or hybrid, with a stipend for home workspace setup
• Health, dental, and vision coverage at 95% for US employees and 90% for dependents, plus 100% company-subsidized life insurance
• 401(k) with 4% company match
• Equity option plan for all employees
• Monthly stipend for health and wellness spending (gym, fitness classes, massages, acupuncture, and similar)
• Lunch and dinner on us for employees working from the office via DoorDash credit
• Team and company offsites, both domestic and international

About Rain

Rain is the global stablecoin payments platform for enterprises, neobanks, platforms, developers, and AI agents. As a Visa and Mastercard Principal Member, Rain issues cards that work at more than 175 million merchant locations in over 220 countries and territories. Backed by top-tier investors including ICONIQ, Sapphire Ventures, Norwest, Galaxy Ventures, Dragonfly, and others, Rain closed a $250M Series C in January 2026 and is valued at $1.95B.