Community Operations Manager

As a Community Operations Manager at Bitget, the world's largest Universal Exchange serving over 125 million users, you own end-to-end growth of the Bitget Fan Club and drive engagement across the trader community. You design tier mechanics, execute community campaigns, and cultivate a thriving ecosystem of active and professional traders across Telegram and Discord.

What you'll do

• Own end-to-end growth of the Bitget Fan Club, driving new fan acquisition through external recruitment and progressing existing fans up the bronze-silver-gold tier ladder through internal cultivation.
• Design and refine tier-up mechanics that motivate fans to level up, aligning incentive design with core product targets such as trader count, trading frequency, and volume.
• Plan and execute Bitget community campaigns, UGC initiatives, and other engagement programs that convert casual community members into active, high-frequency traders, ensuring all initiatives reinforce Bitget's professional trading platform brand positioning.
• Develop a recurring content calendar of daily community discussion topics, market commentary, and trading-focused content tailored to active and professional trader interests, consistent with Bitget's brand voice and tone.
• Operate and grow Bitget's Telegram and Discord communities, ensuring engagement, moderation, and a consistent, on-brand trader experience across both channels.
• Partner closely with Social Media and Product Marketing teams to align community messaging with core product launches, brand campaigns, and cross-platform promotional pushes.
• Track and report on community growth metrics using insights to continuously refine growth initiatives, tier mechanics, and brand positioning within the trader community.

What you bring

• 3+ years of experience in community management or growth marketing, ideally within crypto, fintech, or trading platforms.
• Demonstrated experience managing exchange Telegram and/or Discord communities, including moderation tools, bots, and engagement campaigns.
• Personal trading experience in stocks and/or crypto, with a genuine understanding of active and professional trader psychology, sentiment, and interests.
• Proven track record designing or optimizing tiered loyalty and membership programs tied to measurable targets.
• Strong content instincts, able to conceive and execute UGC campaigns, contests, and daily discussion topics that drive organic engagement.
• A data-driven mindset, comfortable analyzing engagement and trading metrics to iterate on community mechanics and campaign performance.
• Native Chinese speaker with fluent English proficiency (spoken and written), able to communicate effectively with both Chinese and English-speaking trader communities.
• Strong team collaboration and cross-department communication skills, with proven ability to work effectively across Product, Social Media, Marketing, and Data teams.

Nice to have

• Familiarity with crypto exchange products, tokenized equities, and derivatives trading.

About Bitget

Bitget is the world's largest Universal Exchange, serving over 125 million users with access to over 2M crypto tokens, tokenized stocks, ETFs, commodities, FX, and precious metals. The company drives crypto adoption through strategic partnerships with LALIGA and MotoGP, and supports blockchain education globally in partnership with UNICEF.