Director/Head of Financial Crimes Investigations, North America

As Director/Head of Financial Crimes Investigations for North America at Crypto.com, you will lead the region's financial crimes investigations team, managing complex sanctions, AML, and fiat/crypto investigations while ensuring compliance with global regulatory requirements. Reporting directly to the Head of Financial Crimes, you will work with senior leadership, regulators, and internal stakeholders to safeguard the firm's integrity and reputation across North American operations.

What you'll do

• Manage end-to-end review, investigation, and disposition of Level 2/escalated cases and Suspicious Activity Report (SAR) filing processes for North American entities, leading and mentoring a team of experienced investigators.
• Oversee investigations leveraging traditional AML transaction monitoring alongside advanced blockchain analytics software such as Chainalysis and TRM Labs to trace customer blockchain activity and identify suspicious fund flows, sanctions evasion, or mixing services.
• Continuously support the local Money Laundering Reporting Officer (MLRO) and/or BSA/Compliance Officer, responding to regulatory inquiries, examinations, internal audits, and law enforcement requests involving digital assets and complex financial crime.
• Partner with Data Science, Engineering, and Compliance teams to evaluate transaction monitoring rule set performance, providing feedback to refine detection scenarios, optimize alert efficiency, and ensure coverage of emerging money laundering and terrorist financing typologies.
• Develop, monitor, and report on Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs) for internal stakeholders and executive leadership, proactively analyzing trends in suspicious behavior to guide programmatic adjustments.
• Oversee service level agreements and quality indicators for consistent team performance, forecast staffing requirements, drive recruitment of investigative talent, and develop robust training programs.

What you bring

• 5+ years of relevant experience in AML/CFT investigations, transaction monitoring, customer due diligence, and risk assessment.
• 3+ years of experience in a leadership or people management role, building and scaling teams within a crypto exchange, digital asset fintech, or complex financial institution.
• Extensive, hands-on experience managing complex crypto/fiat transactional investigations, including drafting and reviewing SARs to FinCEN/FinTRAC and other regulatory standards.
• Direct experience utilizing blockchain analytics tools such as Chainalysis and TRM Labs, as well as enterprise case management platforms.
• Broad and deep understanding of financial crime typologies specific to virtual currencies, including darknet markets, ransomware, pig butchering scams, unhosted wallets, and mixing services.
• Strong operational focus with the ability to structure ambiguous problems, manipulate data, and synthesize actionable insights for executive reporting.
• Excellent written and verbal communication skills, with the ability to translate complex crypto and compliance issues for both technical and non-technical audiences.

Nice to have

• Professional certifications such as CAMS, CFE, CFCS, or specialized blockchain compliance certifications such as CCAS or CRC.

What we offer

• Competitive salary
• Attractive annual leave entitlement including birthday and work anniversary leave
• 401(k) plan with employer match
• Company-sponsored group health, dental, vision, and life/disability insurance
• Flexible work hours and hybrid work setup
• Internal mobility program offering diverse career scope

About Crypto.com

Founded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating cryptocurrency adoption through innovation and empowering builders, creators, and entrepreneurs to develop a fairer, more equitable digital ecosystem.