Lead, Business Operations - Payward Services

As Lead, Business Operations at Payward Services, you'll be the operating generalist for an enterprise infrastructure platform that enables companies to integrate trading, payments, funding, and digital asset services through a unified system. You'll own partner launch and the operating rhythm behind the business, working across Sales, Finance, Product, Engineering, Legal, and Compliance to scale PWS. This is a builder role for someone who sees a broken process, fixes it, and keeps it running without being asked.

What you'll do

• Act as the operating partner to PWS leadership: run the business cadence including planning, goal-setting, business reviews, and leadership updates, and track the metrics that show how PWS is performing
• Automate manual work across the business with AI and integrations, from partner launch checklists to reporting
• Improve how partners launch by working with Solutions, Product, and Compliance to build a repeatable launch process and shorten time to go-live
• Bring new products and acquired businesses onto the PWS operating rhythm
• Lead strategic and cross-functional projects that are critical to PWS's success but don't fit neatly into a single team

What you bring

• 4+ years in BizOps, RevOps, Strategy, or similar roles, including in-house experience at a payments, fintech, financial services, or crypto company (consulting experience is welcome alongside in-house work, not instead of it)
• A track record of owning a process end to end and driving it to done: you've taken something messy, built the system, and kept it running without anyone chasing you
• Range across tasks: you're as comfortable building a launch plan as you are automating a workflow
• A builder's instinct: you've used AI tools, scripts, or no-code automation to remove manual work instead of waiting for someone else to
• Clear communication across audiences: you can walk Sales through a new process, brief leadership on a decision, and write requirements Engineering can build from
• Comfort with data and rigorous attention to detail
• Self-starter who creates the roadmap when one doesn't exist

Nice to have

• Background in payments, card programs, or crypto infrastructure

About Payward Services

Payward is the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services, and CF Benchmarks. For 15 years, it has been building one of the most modern and globally accessible financial infrastructure platforms, designed to advance an open, global financial system.