Senior Operations Associate

As a Senior Operations Associate on the Coinbase Infrastructure team, you own the operational engagement for DevPG's most strategic and high-growth partners, including payment service providers, fintechs, and banks building on Coinbase's platform. You serve as the day-to-day operational lead across billing, technical support coordination, monthly reporting, and ongoing partner management, working closely with Sales, Product, Engineering, and Finance to help partners resolve issues, grow their usage, and get lasting value from Coinbase's infrastructure.

What you'll do

• Own day-to-day operational support for strategic partners, providing clear accountability, proactive communication, and timely follow-through.
• Manage billing inquiries and discrepancies with Finance, ensuring invoices reflect agreed commercial terms and issues are resolved promptly.
• Coordinate technical support and escalations with Engineering and Solutions Architecture, tracking issues through resolution and keeping partners informed.
• Deliver monthly partner reporting on transaction volume, product usage, fees, and operational performance, highlighting trends, risks, and growth opportunities.
• Partner with Sales and Account Management to support onboarding, post-launch adoption, business reviews, and ongoing account planning.
• Build repeatable workflows, playbooks, and automation for common partner needs, reducing manual work and improving response times as the partner base scales.

What you bring

• 5+ years of experience in customer operations, partner operations, technical account management, or customer success at a payment service provider, fintech, bank, or crypto company.
• Experience supporting strategic enterprise customers across billing, reporting, technical escalations, and ongoing account management, with a track record of resolving complex issues across technical and business teams.
• Working knowledge of payments infrastructure, including stablecoins, cross-border payments, payment rails, and digital wallets, with the ability to explain operational and technical issues clearly to both partner teams and senior stakeholders.
• Strong analytical skills, with experience turning transaction, usage, and billing data into accurate reports and actionable recommendations.
• The ability to use generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

What we offer

• Annual base salary of $151,895-$178,700 USD, varying by location
• Equity and bonus eligibility
• Benefits including medical, dental, vision, and 401(k)
• Remote-first work model with quarterly in-person working sessions

About Coinbase

Coinbase is on a mission to increase economic freedom. The company builds infrastructure for the onchain economy and serves strategic partners including payment service providers, fintechs, and banks through its Developer Platform.