Merchandising Operations Manager - Surface, OG

As a Merchandising Operations Manager at Crypto.com, you own how OG.com presents live prediction markets to traders. You are the DRI (directly responsible individual) for surface merchandising: homepage and discovery modules, featured and thematic hubs, packaged multi-leg products, calendars, and live narrative swaps. You run merch with independence, making the call on what's featured, how it's packaged, and what comes off the board. You report to the VP of Product and work without layers or politics.

What you'll do

• Own the merchandised surface end-to-end on OG web and mobile. You decide what sits in the hero, what rotates, and what never makes the cut. Nothing on this charter goes live without your sign-off on commercial quality.
• Build packaged, high-intent products. You create and rotate packages (parlay and SGP analogs on event contracts) tied to real narratives, not generic "popular" lists. You make the go/no-go call on what ships to the module.
• Run live merch when the board blows up. You swap surfaces in real time during major events and partner with Trading and Risk when odds or inventory shift. You stay calm when the calendar is nights, weekends, and holidays.
• Connect the calendar to the product. You own the merch calendar against sports, politics, culture, and marketing moments so launches aren't a surprise to the homepage. You flag coverage gaps back to Market Ops before the story peaks.
• Prove it with experiments. You prioritize, QA, and read merch A/B and multi-arm tests with Product and Data. You know when a test is invalid. Winners become default. Losers get cut. You instrument your own funnel; you don't wait for someone to hand you the analysis.
• Watch the competitive set and respond. You propose responses and ship them, not a weekly screenshot dump.
• Handoff cleanly with Market Ops. You consume new listings the moment they're live and feed unmet demand and broken-resolution UX signals back. You own presentation, not rulesets or settlement.

What you bring

• Direct ownership of surface merch. You have owned sportsbook or marketplace merchandising (modules, featured, packages) end-to-end. You can point to a before/after on engagement or conversion and describe what you did when the board blew up and dependencies broke down.
• Live and calendar operations under pressure. You have operated on event time (nights, weekends, holidays). You can describe a night you had to kill, swap, and re-feature in minutes and how you kept the surface clean.
• Data-informed decision-making. You use SQL, dashboards, or a partner analyst to decide what features. You can walk through a merch call you reversed because the numbers said so.
• Experiment literacy. You have run or partnered on A/B or multi-arm tests for merch or discovery. You can explain a test you threw out because it was invalid, not just the ones that won.
• Cross-functional DRI capability. You align Product, Trading/Risk, and Marketing without owning their charters. You can describe a launch you coordinated and what you did when a partner slipped.
• Domain fluency or ruthless learning speed. You are fluent in event contracts, odds, and prediction UX, or you learn fast enough to debate power users. You ask the right questions about user workflows, not generic feature requests.

Nice to have

• MerchOps or sportsbook merchandising experience with modules, parlays/SGPs, and live swaps
• Prediction market merchandising experience with event contracts, not only traditional sportsbook lines
• SQL and experimentation tooling skills to move faster without waiting on a dedicated analyst for every read
• Sports, politics, or culture vertical depth to know which moments deserve the hero slot

What we offer

• Competitive salary
• 401(k) plan with employer match
• Eligible for company-sponsored group health, dental, vision, and life/disability insurance
• Attractive annual leave entitlement including birthday and work anniversary leave
• Flexible work hours and hybrid setup
• Internal mobility program offering diverse career scope

About Crypto.com

Founded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform. OG.com is a CFTC-regulated prediction market platform powered by cutting-edge technology, running on the rails of North American Derivatives Exchange, Inc. (NADEX), a CFTC-regulated exchange operating since 2004, acquired by Crypto.com in 2022.