OG.com - Merchandising & Discovery Operations Manager

As Merchandising & Discovery Operations Manager at OG.com, you lead the merchandised surface of a CFTC-regulated prediction market platform powered by Crypto.com. You own what's featured, how it's packaged, and how it evolves in real time, bringing the instincts of someone deeply attuned to sports, politics, and real-world events paired with fluency in how prediction markets trade. You operate with autonomy while working closely with Product, Market Liquidity & Operations, and Marketing to keep the surface moving as fast as the moment does.

What you'll do

• Own the merchandised surface end-to-end, leading decisions on homepage and discovery modules and featured market placement across OG web and mobile-what sits in the hero, what rotates, and what earns its place-against one metric: does this get tapped, traded, and come back tomorrow.
• Bring proven merchandising craft to prediction markets by translating instincts for hero carousels, quick-pick modules, and thematic tiles into prediction-market terms: multi-contract packages, correlated event bundles, and narrative-driven hubs that make trading on a moment feel easy and exciting.
• Build and rotate packaged, high-intent merchandising tied to real narratives, packaged for liquidity and clarity so every trade is easy to understand and act on, in step with Trading and Market Ops.
• Run live merchandising by swapping surfaces in real time during major events such as games, elections, breaking news, and viral moments, partnering with Market Liquidity & Operations when odds or liquidity shift, and managing the public face of the product during nights, weekends, and holidays.
• Own the calendar against sports, politics, culture, and market-moving news so launches aren't a surprise to the homepage, flagging coverage gaps back to Market Ops before the story peaks.
• Treat the surface as the reason someone opens the app at all-fresh, current, and compelling-so the homepage makes someone want to check it again in twenty minutes, not just serve as an operational dashboard.
• Prioritize, QA, and read merchandising A/B tests with Product and Analytics against CTR, conversion, trading volume, and DAU/return-visit lift, instrument your own funnel, and know when a test is invalid.
• Track competitors closely and propose responses, working with engineers to ship them.
• Consume new listings the moment they're live, feed unmet demand and broken-resolution UX signals back to Market Ops, while you own the presentation of the customer-facing product interfaces.

What you bring

• Proven track record owning sportsbook, iGaming, or marketplace merchandising (modules, features, packages) end-to-end, with evidence of improving engagement, conversion, or volume, and the ability to adapt readily when things move fast and dependencies shift.
• Comfort operating on event time-nights, weekends, holidays-swapping and re-featuring quickly to keep the surface current as moments unfold.
• Data-informed decision-making using SQL, dashboards, or a partner analyst to decide what features and read impact against CTR, conversion, and volume/DAU, communicating your rationale with clarity so stakeholders understand.
• Experiment literacy to design, run, and read A/B tests for merchandising or discovery with rigor, distinguishing valid signal from noise.
• Cross-functional collaboration with Product, Market Liquidity & Operations, and Marketing, communicating decisions clearly, coordinating launches smoothly, and adapting when the need arises.
• Comfort in both idioms-odds, parlays, and hold on one side; order books, contract pricing, and liquidity depth on the other-or the ability to learn fast enough to engage power users credibly on both.

Nice to have

• Experience building and rotating homepage modules, parlay/SGP-style packages, and live in-game surfacing in sportsbook or iGaming environments, with a craft for making a screen feel urgent and exciting.
• Experience merchandising event contracts or order-book products, factoring liquidity and resolution clarity into how you package and present markets.
• Hands-on work with SQL and experimentation platforms, letting you read your own data and move quickly between tests.
• Strong instinct for which moments in sports, politics, or culture deserve the hero slot.
• Familiarity with CFTC-regulated exchanges, so you factor compliance into how you design exciting experiences.

What we offer

• Competitive salary
• Attractive annual leave entitlement including birthday and work anniversary
• 401(k) plan with employer match
• Eligible for company-sponsored group health, dental, vision, and life/disability insurance
• Flexible work hours and hybrid setup
• Internal mobility program offering career alternatives and diverse scope

About Crypto.com

Crypto.com serves more than 150 million customers worldwide and is the world's fastest growing global cryptocurrency platform. OG.com operates on the rails of NADEX, the CFTC-regulated North American Derivatives Exchange acquired by Crypto.com in 2022. Crypto.com's vision is Cryptocurrency in Every Wallet, built on a foundation of security, privacy, and compliance.