Principal/Senior VIP Product Manager, Onshore Markets

As a Principal or Senior VIP Product Manager at OKX, you own the product strategy and roadmap for high-net-worth clients across regulated markets. You bring together Trading, Earn, and Assets products with personalized benefits and experiences tailored to this customer segment. Working closely with VIP Relationship Managers and cross-functional teams, you turn client insights into products and tools that drive acquisition, engagement, and retention while helping new offerings reach market and measuring their impact on client experience, trading activity, and assets under management.

What you'll do

• Define the VIP product strategy, roadmap, and value proposition, including clear benefits and points of differentiation
• Develop VIP offerings and benefit programs that address client needs across exchange products and other relevant services
• Partner with VIP Relationship Managers to understand client needs and improve the tools and experiences they use to acquire, serve, and retain clients
• Design customer lifecycle journeys, campaigns, and CRM capabilities that support acquisition, cross-selling, engagement, and retention
• Work with Design, Engineering, Operations, Risk, and other product teams to deliver high-quality solutions that meet business and regulatory requirements
• Use client feedback, market research, and performance data to prioritize improvements and measure results, including adoption, trading activity, and AUM
• Track competitor offerings and regional market developments to shape VIP propositions suited to different regulated markets

What you bring

• A Bachelor's degree or equivalent experience, with 10 or more years in product management or product strategy
• A strong understanding of crypto and Web3, particularly exchange products such as trading and Earn, and customer benefit or loyalty programs
• Sound commercial judgment, strong customer insight, and a track record of working across teams to deliver products
• Ability to use data to make decisions, set priorities, and evaluate outcomes
• Fluency in English

Nice to have

• Experience building products for high-net-worth clients at a crypto exchange, brokerage, or financial institution
• Additional languages and experience working across markets

What we offer

• Competitive total compensation package
• Wellness and meal allowances
• Comprehensive healthcare schemes for employees and dependants
• Various team building programs and company events

About OKX

OKX is a leading crypto exchange and developer of OKX Wallet, giving millions access to crypto trading and decentralized applications (dApps). As a trusted platform for hundreds of large institutions seeking access to crypto markets, OKX is backed by Proof of Reserves. Part of OKG, a group bringing blockchain value to users worldwide through products including OKX, OKX Wallet, and OKLink, OKX operates across multiple offices globally guided by core principles: We Before Me, Do the Right Thing, and Get Things Done.