Product Operations & Strategy Associate

As a Product Operations & Strategy Associate at Coinflow, you'll own due diligence requests end to end, keep the product roadmap accurate and current, and serve as connective tissue between Product and every team that depends on it. You'll report to the Head of Product and work daily with Engineering, Risk & Compliance, Legal, Finance, Sales and Partnerships. This is an operations role focused on moving information between people, chasing answers, keeping records clean and running projects to completion.

What you'll do

• Own intake-to-submission for due diligence questionnaires, RFIs and information requests from banks, processors, vendors and enterprise merchants; answer recurring questions yourself such as company overview, products and money flows, ownership and UBOs, licenses, policies and security posture, route the rest to the right owner, and hit every deadline
• Maintain the due diligence answer library and document repository, including corporate docs, org chart, policies, audit and security reports, so every answer is current, accurate and reusable
• Run a weekly sweep of the Linear board to ensure owners, statuses, priorities and due dates are set and stale or blocked work is flagged; triage incoming requests from other teams with enough context to act on
• Keep Sales, Support, Risk and Partnerships informed on what's shipping and changing; coordinate launch checklists, capture decisions and drive follow-ups from product meetings; run small cross-functional projects end to end
• Prepare roadmap snapshots, release notes and status summaries for leadership; run competitive, market and vendor research and turn messy inputs into clear memos

What you bring

• 1-3 years in operations, onboarding or implementation, compliance operations, project coordination, or Big 4 audit/advisory, ideally at a fintech, payments company or bank
• Excellent written communication; able to answer a partner's question accurately in two clean sentences
• Strong attention to detail and comfort keeping many requests moving at once
• High ownership; you finish what you start and close loops without being chased
• Comfortable working across many teams and following up persistently and politely
• Fluency with work tools such as Linear or Jira, Slack, Google Workspace and Notion, and a habit of using AI tools to speed up repetitive work
• Comfort with ambiguity and the pace of a high-growth startup

Nice to have

• Experience in payments, fintech or financial services
• Familiarity with cards, ACH or other payment rails, or KYB, KYC and AML concepts
• Experience completing vendor, security or bank due diligence questionnaires
• Experience being part of world-class operations and high-functioning product organizations

What we offer

• Base salary of $85,000-$120,000 USD plus equity
• Performance bonus
• Meaningful ownership
• Broad exposure across product, compliance, partnerships and engineering at a rapidly scaling fintech
• Direct work with the Head of Product and visibility into how leadership decides what to build
• Collaborative and innovative work environment with world-class investors

About Coinflow

Coinflow is a next-generation payment service provider founded in 2023 that enables businesses to grow faster with instant settlement, fraud and chargeback indemnity, global pay-ins, multi-currency FX and unified payouts using stablecoins and AI-driven fraud prevention. Since its seed round in 2024, the company has achieved 23x revenue growth and scaled to multi-billion-dollar annual transaction volume. In October 2025, Coinflow closed a $25M Series A led by Pantera Capital, CMT Digital, Coinbase Ventures, Jump Crypto and Reciprocal Ventures. The company is headquartered in Chicago, IL.