VP of Operations

As VP of Operations at Agora, you own operational execution across the company's fiat, payments, and stablecoin lifecycle products. This spans FBO account operations, FX execution, corporate and customer money movements, and AUSD minting/redemption and custody operations. You report to the Head of Operations and sit at the center of how money moves through Agora across both traditional fiat rails and on-chain stablecoin flows, working closely with banking and custody partners, compliance, and Product/Engineering as the company rolls out new capabilities ahead of Agora Bank's OCC charter.

What you'll do

• Own day-to-day operational execution for customer account and corporate activity, including funding, internal money movements and controls, and exception handling
• Monitor FX transactions across multiple currency corridors, ensuring accurate settlement and appropriate controls
• Manage third-party payment processing workflows, including onboarding of new payment partners and rails
• Design and stand up new product and feature support ahead of launch, including process design, testing, and documentation
• Serve as a primary operational point of contact for banking, payment, and custody partners, triaging and resolving escalated issues
• Support audit and regulatory requests spanning both fiat and on-chain operations, including regulatory exam readiness
• Build and maintain SOPs across fiat/payments and stablecoin/custody operations with audit navigability in mind
• Identify process gaps and drive scalable, automated workflow design as the product suite and operations scale

What you bring

• 6+ years of relevant experience in payment operations, treasury operations, or banking operations, with hands-on ownership of fiat money movement
• Demonstrated depth in at least two of the following: FBO/omnibus account operations, FX operations, ACH processing, third-party payment rail management
• Comfort operating with ambiguity and ability to help design audit-ready processes for new products
• Direct experience working with banking partners, payment processors, and/or digital asset custodians
• Excellent written communication

Nice to have

• Familiarity with stablecoin mechanics specifically: minting, redemption, reserves
• Prior experience at a stablecoin issuer or bank
• People management experience
• Comfort in a high-growth environment where products and processes are being built concurrently, sometimes without an existing playbook
• Working fluency in blockchain/crypto asset movement (wallets, on-chain transactions, block explorers, custody fundamentals) sufficient to own stablecoin minting/redemption and custody operations directly

What we offer

• Salary range of $210,000 to $240,000 for the New York Metro area
• Annual bonus opportunities
• Option grant

About Agora

Agora is building AUSD and the Agora stack, a full-service platform that makes issuing, managing, and integrating stablecoins seamless for developers, fintechs, and institutions. Backed by Paradigm and Dragonfly, Agora is creating programmable, composable stablecoins as a public good, with the mission to drive adoption through customizable, user-friendly on-ramps.